I pay for this service, and it's never works right I'm constantly choosing different stations to shuffle from my stations. So even when I deselect a station to shuffle it still picks songs from that station and plays them even though I don't want that station.played. this has been a constant issue I've tried deleting the app and then adding it back I've tried closing the app nothing works
mod edit: changed title for clarity
Hi there, @kvick331. 👋
I’ve enabled a trace on your account to help us better understand what’s happening.
Let's try running through these steps to see if this helps resolve the issue you're experiencing.
From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*
Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can check out Google's help page for steps on how to clear space on your device.
Please note that you will be asked to log into your account after completing these steps.
Let me know how it goes. 🎧
*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.
I'm now in your journey though thought I might be able to set this up using my computer instead of a phone instead of the tablet. It is truly gobsmacking. I check off playlists to shuffle, not shuffle, then I hear a song from one of the 10 stations I unchecked. Hiding does nothing either. And since some of these "stations" are three songs apparently I just hear the same numbers over and over again ... then click click pass pass pass pass and I may have a 1/2 hr of the stations I want shuffled. Why is this so ridiculously difficult? Stations, playlists, artists, but no grouping of genres. And, why can I only get "stations" that someone has created?