Songs Buffering "Technical Issues" Error Message

[ksimonsen]

On my Samsung Galaxy 20 the songs buffer a lot so I only hear half the song.  Also, it keeps saying Pandora is experiencing technical issues.    How can I resolve this?  My email is .....Please email with an answer.  Pandora does not seem to have support for issues like this.  Thanks, Kathi Simonsen

mod edit: removed personal info + changed title for clarity

[AlyssaPandora]

Hey there, @ksimonsen. 👋

Thanks so much for reporting this.

I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps here.

If you'd like for your issue to be escalated via email, I can also make sure that someone from our User Support team reaches out. 

Let me know how it goes. 🎧