Songs cut off by ads

[Tessalina52]

My Pandora app has started cutting off the last 30 seconds of the song that's playing whenever an ad comes on. Is anyone else experiencing this or is there a fix?

[AdamPandora]

@Tessalina52 Could you tell me a bit more about what is happening?

Also, are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.

[Tessalina52]

Hi Adam,

I'm using a Pixel 7 with Google Fi. I don't get an error message so can't really send a screen shot, it's just everytime an ad comes on, the current song that was playing prior to the ad is cut off with 30 seconds left and the ad starts.

[AdamPandora]

Thanks for following up, @Tessalina52.

To clarify, is it always the same ad that plays prior to the music cutting off?

Or does this happen with every ad that plays?

In the meantime, I recommend running through our suggested troubleshooting steps to see if that helps: Troubleshooting for Android Devices

Let me know how it goes.