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Stuck on "Buffering" on my Pixel Watch 4

dosgood
Local Performer

Pandora worked great for the first couple of weeks I had the watch, but on Friday it stopped working and now is forever "Buffering".  

I tried rebooting the watch and uninstalling/reinstalling the app on my watch.

I'm on Wifi and on Cellular. I have cellular data enabled in the Pandora app.

I chatted with "live" support but they disconnected from me before fixing the issue.

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1 Solution

Accepted Solutions

TannerPandora
Moderator
Moderator

Hi @dosgood

Welcome to the Community!

Sorry to hear you're having trouble with Pandora on your Pixel Watch, and that your previous support chat was disconnected before you were able to get this resolved.

Since you've already restarted your watch and uninstalled and reinstalled Pandora, you've covered the main app troubleshooting I'd normally recommend. Let's check a couple of settings that may be contributing to the persistent "Buffering" message.

1. Check Battery Saver and background activity

Battery-saving features can limit what apps are able to do in the background, so let's make sure Pandora isn't being restricted while trying to connect and stream.

On your Pixel Watch:

  • Swipe down from the main watch screen and make sure Battery Saver is turned off.
  • Go to Settings > Apps & notifications > App info > Pandora.
  • If you see an option for App battery usage or background activity, make sure Pandora isn't restricted from running in the background.

2. Test your watch's network connection

Let's test WiFi and Cellular connection separately.

  • Go to Settings > Connectivity > Wi-Fi and confirm your watch shows that it's connected.
  • Try playing Pandora while connected to Wi-Fi.
  • Then, temporarily turn off Wi-Fi and try Pandora again using cellular only.

If Pandora continues to show "Buffering", on either connection, let me know which and the following:

  • Wear OS version
  • Pandora version
  • Whether Pandora plays normally on your phone

Thanks for giving these steps a try!

View solution in original post

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2 Replies

TannerPandora
Moderator
Moderator

Hi @dosgood

Welcome to the Community!

Sorry to hear you're having trouble with Pandora on your Pixel Watch, and that your previous support chat was disconnected before you were able to get this resolved.

Since you've already restarted your watch and uninstalled and reinstalled Pandora, you've covered the main app troubleshooting I'd normally recommend. Let's check a couple of settings that may be contributing to the persistent "Buffering" message.

1. Check Battery Saver and background activity

Battery-saving features can limit what apps are able to do in the background, so let's make sure Pandora isn't being restricted while trying to connect and stream.

On your Pixel Watch:

  • Swipe down from the main watch screen and make sure Battery Saver is turned off.
  • Go to Settings > Apps & notifications > App info > Pandora.
  • If you see an option for App battery usage or background activity, make sure Pandora isn't restricted from running in the background.

2. Test your watch's network connection

Let's test WiFi and Cellular connection separately.

  • Go to Settings > Connectivity > Wi-Fi and confirm your watch shows that it's connected.
  • Try playing Pandora while connected to Wi-Fi.
  • Then, temporarily turn off Wi-Fi and try Pandora again using cellular only.

If Pandora continues to show "Buffering", on either connection, let me know which and the following:

  • Wear OS version
  • Pandora version
  • Whether Pandora plays normally on your phone

Thanks for giving these steps a try!

0 Kudos

dosgood
Local Performer

Thanks for the help! Your steps sent me to the right place: I found the controls to delete my login and all data from my Pandora app and then re-logged in.  That did the trick.