Hi @stolenname42069  Welcome to community! Could you tell me the name of the station you're having trouble? In the meantime, please tell me more about your experience: Does the option to add variety not appear? Does it appear, but you're unable to add variety? You're able to add variety, but the selections doesn't save? Also, can you let me know your Pandora and Android version? Let me know if you need help finding those. Thanks for the help! ... View more

Hi @Mike0917  Welcome to community! I've gone ahead and emailed a password reset to the email associated with this Pandora account. You should receive this email momentarily. If you don't see it, be sure to check any junk or spam folders. If you're still having trouble, let us know. Thanks! ... View more

Hi @rcole67  Welcome to community! If you'd prefer not to use the Heos App, and use your desktop to connect your Denon, I believe you have two potential options. You could use Chromecast (requires Chrome browser), or Bluetooth, to connect to your Denon. If either feature is supported on your Denon, and of course a WiFi connection is required when using Chromecast. Alternatively, you could use a 3.5mm to RCA cable (or a similar auxiliary cable) to connect the PC's headphone or audio out jack to the receiver's audio input. If your PC has an HDMI output and the Denon receiver has HDMI inputs, using HDMI is another option. ... View more

Hi @Kcr0w  Sorry for any confusion. Unfortunately, artist information and lyrics are only available through web and the mobile app. Please keep in mind, due to licensing restrictions, we are able to provide lyrics for some tracks but not others. If these restrictions change, lyrics that were once available may be removed or others may be added. ... View more

Hi @stpetezr  Consider it done! You should receive an email receipt momentarily. Don't forget to check any junk or spam boxes if you don't see it soon. Thanks! ... View more

Hi @krutsch  Thanks for following up. I reached out to our teams, unfortunately, we don’t have an update or a timeframe to share, we will provide updates if they become available. Thank you for your continued patience. ... View more

Hi @ahill190  Welcome to community! We're happy to help with this. Unfortunately, you'll need to make this request each time you'll need a copy of your invoice. You can reach out here on community or the Pandora Care Team via chat or email. In the meantime, I've gone ahead and emailed a copy of your invoice for the account that's associated with this community profile. You should this email soon, if you don't, be sure to check any spam or junk folders. ... View more

Hi @RavenRainWebber  Welcome to community! I checked your account and it looks like you're fairly new to Pandora--welcome! I hope you've been enjoying the tunes. It appears that you're on our ad supported tier, which means you'll be able to listen to Pandora Stations with ads. However, on-demand content like songs, albums and playlists are a Premium feature. I see that you've activated a few Premium Access session recently. Once activated, you can enjoy the following Pandora Premium features: Play songs or albums on-demand Create custom playlists Access higher quality audio Receive ad-free music, additional skips and replays Keep in mind, if you've created playlists, collected songs or albums, you'll need to be sure to activate a Premium Access session again in order to enjoy. You can learn more about Premium Access from our Help Center.   ... View more

Hi @Cmyatt7  The Pandora account associated with your community profile isn't upgraded, and hasn't been upgraded in the past. Sounds like you may have more than one Pandora account. I'm going to escalate your case to our Support team so that they can further assist and get you back into your correct account. They'll reach out via the email associated with this Pandora account ending in ******@yahoo.com. In the meantime, keep an eye out for their reply. Thanks! ... View more

Hi @whycrywolf  Did uninstalling and reinstalling help? Is it all your collected albums or just recently added? If you're still having trouble, please try manually signing out and then back in again. Thanks! ... View more

Hi @fabrqa100  Welcome to community! Please note that Pandora accounts are not connected to a phone number. Nor do we verify account information with a phone number. Pandora accounts are connected to the email address used when signing up for your account. If you'd like upgrade your account to a paid subscription, you can do this through the Pandora app or through the Pandora website. To upgrade to Premium on your Android device: Open the Pandora app and sign in (if necessary). Next tap Profile and then the Settings gear. Select Subscription. From here you can view your current plan, as well as your options for upgrading to Premium. For more information about our subscription options, or to upgrade, please visit our website. *Taxes may apply depending on your local tax laws. ... View more

Hi @machy67  When listening on your Bose speaker are you using Google voice commands to start playback on Pandora? Can you give me an example of a voice command you're using. And does Google acknowledge the command and then nothing happens? Additionally, I looked at your Pandora account, and I don't see any device connected. If this is happening with a different account, let me know. If it is on another account, please don't post the email address, I can follow up with you through a private message. Thanks! ... View more

Hi @Mariobutler4  Does this only happen in your car or outside the car as well, when connected to another device or directly on your phone? In the meantime, to help investigate please tell me more about your experience and device: Model of your phone? OS version? Pandora version? -- How are you connected? Bluetooth or Wired? Are you connected to Android Auto or CarPlay? Make and model of your car? -- The name of the station you're trying to play?   Thanks for the help! ... View more

Hi @aerodev4  Thanks for the feedback! The status of your post has been updated to Open Ideas. Hope to see you around community more! ... View more

Hi @wisepeppy  Do you see this this happening across device, like Android, web and desktop? Or just on your Android? If it's just your Android, could you try signing out and back into the Pandora app. Wondering if the re-sync will help push the changes through. Keep in mind, if you have any offline content, these will need to be re-downloaded. ... View more

Hi @Soxfan1918  Let's try clearing the cache and app data on your Sony Android TV to see if it will help. Please keep in mind that the steps for each Android TV may be slightly different. For specific steps, please reference the owner's manual for your TV model. On the supplied remote control, press the HOME button. Select the Settings Gear icon  ⚙️ Follow the steps according to your TV menu: Select Apps → See all apps → Show system apps. Select Apps. Under System apps, select Pandora. Select Clear cache, then select Ok. If the issue still occurs, move on to the next step. Select Clear data, then select Ok. If displayed, select CLEAR ALL DATA, and then Ok ... View more

Hi @Clayson4908  Welcome to community! Could you give me more information about your experience? The name of the station(s) this is happening on, and are the Thumbs missing or unresponsive. Keep in mind, Thumbs are only available on Stations to help Pandora learn what you like and don't like. Thumbs won't be available on albums, playlists or songs. ... View more

A big thank you to everyone who shared their favorite holiday tunes! The community holiday playlist is now live on Pandora. ‌🙌‌ ‌🎄‌It was a joy to put together, and we hope it brings a little extra cheer to your celebrations. Wishing you a Merry Christmas, joyful holidays, and a bright New Year! Collaborative Cuts: Holiday Playlist 2024                               For our Free or Plus subscribers: Be sure to start a Premium Access session in order to listen to playlists. Select a song, watch the ad, and enjoy Premium! ... View more

Hi @kimdunntheone  Welcome to community! A subscription isn't necessary to listen to the Pandora app on your mobile device or when connected in your vehicle. Can you tell me more about your experience? Checking your Pandora account I don't see any associated devices. Are you having trouble installing the Pandora app from the App Store on your mobile?     ... View more