About TannerPandora

TannerPandora · ‎06-22-2026

Hi @nightsh8 Thanks for taking the time to share your feedback with us. We appreciate you outlining your thoughts and the experience you'd like to see within Pandora. Feedback like this helps us better understand what features are important to our listeners. I've updated the status of your post to Open Ideas so other community members can find it, vote on it, and join the conversation. Thanks again for being part of the Pandora Community!

TannerPandora · ‎06-22-2026

Hi @Tyler_Danger Thanks for stopping by the Pandora Community and for sharing your idea with us! It's wonderful to hear you've been listening with Pandora for over a decade. We truly appreciate your loyalty and support. 🎵 Your idea of creating a TV experience that automatically plays music videos alongside songs brings back some great nostalgia. I definitely have some great memories of MTV. A continuous, music-video-focused experience can make for a fun way to enjoy Pandora. I've updated the status of your post to Open Ideas so other community members can find it, vote on it, and join the conversation. Thanks again for sharing your feedback and for being part of the Pandora Community!

TannerPandora · ‎06-22-2026

Hi @wiseguy32 Welcome to community! Sorry to hear you're having trouble logging in on your Denon. Since you've already tried a number of steps and are still running into the same issue, I've gone ahead and shared the details you've provided with our engineering team so they can take a closer look. In the meantime, could you follow up with some additional questions I have: Could you let me know approximately when you first noticed this started happening? Confirming this is directly through your Denon device, or through the HEOS app? Thanks for your help with these details!

TannerPandora · ‎06-18-2026

Hi @hwh55twccom Thanks for taking the time to share your feedback with us. We appreciate your loyalty and can certainly understand why you'd like to see discounts or special offers for long-time subscribers. It's always helpful to hear what kinds of benefits are most important to our listeners. While Pandora and SiriusXM are part of the same family of brands, they operate as separate services with different features, subscription offerings, and promotional programs. Because of that, offers available through one service may not necessarily be available through the other. I've updated the status of your post to Open Ideas so other community members can vote and share their thoughts as well. Thanks again for being a valued listener and for being part of the Pandora Community.

TannerPandora · ‎06-18-2026

Hi @RagnerTheHiker I can definitely understand the appeal of being able to give a song a thumbs up directly from Search. One thing to keep in mind is that thumbs are designed as feedback for your stations, they help Pandora learn what you do and don't want to hear and influence future station playback. Because of that, a thumbs up is a bit different from simply marking a song as one you enjoy outside of a station experience. That said, we appreciate you sharing your thoughts on how you'd like to interact with music in Pandora. I've updated the status of your post to Open Ideas so other community members can vote and add their thoughts as well. Thanks again for being part of the Pandora Community! 🎵

TannerPandora · ‎06-18-2026

TannerPandora · ‎06-18-2026

Hi @RagnerTheHiker! Thanks for taking the time to share your idea with us! It sounds like you'd like a feature that can identify music playing around you and then show the song information directly within the Pandora app. That's a thoughtful suggestion and could make it easier to discover and save music you hear while you're out and about. 🎵 I've updated the status of your post to Open Ideas so other community members can find it, join the conversation, and vote if it's something they'd like to see as well. Thanks again for sharing your feedback and for being part of the Pandora Community! 🎶

TannerPandora · ‎06-17-2026

Hi @Brenns Welcome to the Pandora Community. Sorry to hear you're running into trouble on your Roku TV. Since Pandora is still working on your iPad, it sounds like your account itself is okay. Thanks for letting us know this is happening on both Roku TVs as well. To help narrow this down, could you let me know: • When did this first start happening? • Are you seeing any error messages when you attempt to log in, or does it simply return to the login screen? • What Roku TV model(s) are you using? In the meantime, please try removing the Pandora channel from your Roku TV, restarting the Roku, and then reinstalling the Pandora channel before signing in again. Let me know how it goes.

TannerPandora · ‎06-17-2026

Hi @Pa10 Welcome to the Pandora Community! 🎶 Sorry to hear you're having trouble listening through Sonos. To help me get a better understanding of what's happening, could you tell me a little more about your experience? Are you seeing any error messages when trying to play Pandora through Sonos? If so, what exactly do they say? Are you unable to add your Pandora account to Sonos, or is your account already connected but music won't play? Does Pandora work normally when you listen directly through the Pandora app or website? Did this just start happening? The more details you can provide, the better I'll be able to help troubleshoot. Looking forward to your reply! 🎵 In the meantime, here is some troubleshooting steps you can try to see if they will improve your experience. Check for updates to both the Sonos and Pandora apps through your device's app store. In the Sonos app, go to More > Settings > Check for Updates and install any available firmware updates. Once any updates are installed, restart your Sonos device and try Pandora again. If the issue persists, please sign out and then sign back in on your Sonos device to establish a fresh connection with Pandora. Let me know how it goes.

TannerPandora · ‎06-17-2026

Hi @BG57 Welcome to the Community! Sorry to hear you're running into trouble when listening through the HEOS App. Has this recently started happening? As a first step, please try signing out of Pandora within the HEOS app and then signing back in. Then try Pandora once more. Since HEOS is a third-party app, Pandora has limited visibility into how their platform functions. As a test, could you let me know if you have the same experience when listening directly from the Pandora app? If the issue is isolated to HEOS, I would also recommend reaching out to HEOS support, as they may have additional troubleshooting steps that we may not be aware. Let me know how it goes!

TannerPandora · ‎06-16-2026

Pandora Update: 06/16/2026 | iOS Support Information The current version of the Pandora app for iOS requires iOS 18 or later. To check which version of iOS you're currently running: Settings > General > About > Version If your device is running a version earlier than iOS 18, you'll need to update your operating system in order to install or reinstall the latest version of Pandora. Please note: In some cases, Pandora may continue to function on an unsupported device or operating system. However, this experience is not guaranteed. Future updates to Pandora, iOS, or related services may unintentionally impact functionality on unsupported devices. Public iOS Beta Pandora does not officially support iOS public beta versions. While Pandora may work as expected on beta software, beta releases can introduce instability, unexpected behavior, or compatibility issues that are outside of Pandora's control. We appreciate your feedback and patience as Apple continues to refine beta software ahead of its public release. Frequently Asked Questions Q: If I'm unable to update to iOS 18, can I still listen to Pandora? A: Yes. If Pandora is already installed on your device, you can continue using the app as long as it remains installed and functional. We recommend avoiding deleting or uninstalling the app. Q: What happens if I delete the app or need to restore my device? A: If your device is running a version of iOS earlier than 18, you will not be able to download Pandora again from the App Store. Older versions of the Pandora app are no longer available for download. Q: Will I continue to receive new features and improvements? A: No. New features, enhancements, and fixes are delivered through app updates, which are only available on supported operating systems. Devices running versions of iOS earlier than 18 will not receive future Pandora app updates.

TannerPandora · ‎06-16-2026

Pandora iOS Support Requirements (iOS 18 and Later) Having trouble installing, updating, or re-downloading Pandora on your iPhone or iPad? If you're receiving a message that Pandora is not compatible with your device, your device may be running an unsupported version of iOS. The current version of the Pandora app requires iOS 18 or later. Check the accepted solution below for additional details about supported iOS versions, public beta software, and what options are available if your device cannot be updated.

TannerPandora · ‎06-16-2026

Hi @Bigmanny I just wanted to follow up and let you know I haven't forgotten about you. I've been out of office. I did share your experience since I last reached out to you about the For You page in CarPlay not loading. Our engineering team are investigating. Thanks for your patience in the meantime, and I appreciate you sticking with us while we take a closer look.

TannerPandora · ‎06-16-2026

Hi @Godalway_1! Thanks for the reply. Nothing wrong with a good old-fashioned auxiliary cable! 😉 I've similarly like some old school listening time. I find it very grounding. I just want to make sure I'm understanding your experience correctly. When you mention that the music speed is going down or up a little, do you mean: • The song actually sounds like it's slowing down or speeding up (almost like the playback rate is changing), or • The volume seems to get louder and quieter? Also, does this happen with all content on Pandora, or only with certain stations, artists, or tracks? You mentioned using the RootlessJames EQ app as well. Are you running that app at the same time as Pandora when this happens? If so, does the behavior continue if you temporarily disable the EQ app and listen with only Pandora playing?

TannerPandora · ‎06-16-2026

Hi @G59 Welcome to the Pandora Community! 👋 Sorry to hear you're running into trouble with listening to Pandora. Just so I can better understand what's happening, does the message appear directly on your phone within the Pandora app, or does it display on your car's screen? Could you also let me know how you're connected in your vehicle? For example, are you using Bluetooth, Apple CarPlay, Android Auto, or a USB connection? And does this only happen while you're in the car, or have you noticed the same "Your session has timed out" message when listening on your phone outside of the vehicle as well? The more details you can share, the better I'll be able to help investigate. Thanks!

TannerPandora · ‎06-15-2026

Hi @dbuelke Welcome to the Pandora Community! Thanks for taking the time to provide all those details about your setup. Based on your description, it sounds like your GMC may be connected to Pandora through Bluetooth, which typically provides basic playback controls and information such as the station name, song title, artist, and play progress. When connected this way, browsing stations and other Pandora features generally remain available only on the phone itself. Just to confirm, are you currently connected through Bluetooth, Apple CarPlay, or the vehicle's built-in Pandora integration? If you're using Bluetooth, what you're describing would be expected behavior. However, if your vehicle supports Apple CarPlay and you're connected through CarPlay, the experience may be different and provide additional controls directly through the vehicle display. Regarding navigation, Pandora should continue playing while using a GPS or mapping app, even if you move away from the screen. However, if the navigation app provides spoken directions, you may notice Pandora briefly lower in volume or pause while those directions are announced. Once the navigation prompt is finished, Pandora should resume normal playback automatically. Let me know which connection method you're using. Thanks!

TannerPandora · ‎06-15-2026

Hi @MusicFan0714 Sorry for any confusion around the Replay feature. To clarify, Replay is not available through external controls such as vehicle controls, Bluetooth devices, earbuds, or lock screen controls when listening to a station. This applies to both Android and iOS devices. When listening to a station, Replay can only be accessed directly within the Pandora app or through the web experience. However, Replay is available for eligible on-demand content, such as playlists and albums. When listening to on-demand content the replay track button will be available through external controls like vehicle controls and earbuds. Please also keep in mind that some songs may not be eligible for Replay due to content licensing restrictions. When this occurs, Pandora should display a message explaining why the track cannot be replayed. Hope this helps to explain. Again, sorry for any confusion around this. Use your mobile device only when conditions allow and as permitted by applicable law.

TannerPandora · ‎06-15-2026

Hi @Godalway_1! Welcome to the Pandora Community! 🎶 Glad to hear Pandora is sounding great in your car. To better understand what's happening, could you tell me a little more about your experience? I see that you used the label 'Crashes', are you finding that Pandora is crashing frequently? Does it only happen when you're listening outside of your car, or does it also happen when you're listening inside of your car as well? How do you listen to Pandora in your car? Are you connecting your phone to your vehicle through Bluetooth, USB cord, or Android Auto? What is the make and model of your Android? What Pandora version are you currently on? For the audio quality, are you only having trouble with RootlessJames or with other artist as well? Are you listening directly from your phone, or connecting to a speaker? Thanks for your help!

TannerPandora · ‎06-04-2026

Hi @Bigmanny! Sorry for the continued trouble with the For You tab in CarPlay. While I don't have a timeline for a resolution yet, I can confirm that our teams are actively investigating the issue. As a follow-up for our investigation, could you let us know whether content loads if you switch to a different tab within Pandora and then return to the For You tab? Our teams are narrowing down the possibilities of what may be happening and are trying to rule out a few things. Thanks for your help and continued patience!

TannerPandora · ‎06-04-2026

Hi @RFB4969 Welcome to community! I took a look at your Pandora account and reviewed your listening history from the past two weeks. Like you mentioned, I'm not seeing any U2 stations, songs, or other U2-related content being played, which makes this behavior a bit unusual. To help me investigate further, I've enabled tracing on your account. The next time this happens, please let me know: The date and time it occurred, please include your time zone Whether Pandora started playing automatically when you connected your iPhone to your vehicle If possible, please also share a photo or screenshot showing what appears on your device when U2 music starts playing. You can attach images directly to this community thread (this works best from a web or mobile browser). Photos and screenshots cannot be added through email replies. Once we have those details, I can take a closer look. Thanks! Use your mobile device only when conditions allow and as permitted by applicable law.

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iOS Support Information

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