TannerPandora
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Created | Tier | Playlists | Stations | Thumbs | Music hours | Podcast hours |
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0/0/0 | undefined | 0 | 0 | 0 | 0 | 0 |
Hi @machy67
When listening on your Bose speaker are you using Google voice commands to start playback on Pandora? Can you give me an example of a voice command you're using. And does Google acknowledge the command and then nothing happens?
Additionally, I looked at your Pandora account, and I don't see any device connected. If this is happening with a different account, let me know. If it is on another account, please don't post the email address, I can follow up with you through a private message.
Thanks!
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Hi @Mariobutler4
Does this only happen in your car or outside the car as well, when connected to another device or directly on your phone?
In the meantime, to help investigate please tell me more about your experience and device:
Model of your phone?
OS version?
Pandora version?
--
How are you connected? Bluetooth or Wired?
Are you connected to Android Auto or CarPlay?
Make and model of your car?
--
The name of the station you're trying to play?
Thanks for the help!
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Hi @aerodev4
Thanks for the feedback!
The status of your post has been updated to Open Ideas. Hope to see you around community more!
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Hi @wisepeppy
Do you see this this happening across device, like Android, web and desktop? Or just on your Android?
If it's just your Android, could you try signing out and back into the Pandora app. Wondering if the re-sync will help push the changes through. Keep in mind, if you have any offline content, these will need to be re-downloaded.
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Hi @Soxfan1918
Let's try clearing the cache and app data on your Sony Android TV to see if it will help. Please keep in mind that the steps for each Android TV may be slightly different. For specific steps, please reference the owner's manual for your TV model.
On the supplied remote control, press the HOME button.
Select the Settings Gear icon ⚙️
Follow the steps according to your TV menu:
Select Apps → See all apps → Show system apps.
Select Apps.
Under System apps, select Pandora.
Select Clear cache, then select Ok.
If the issue still occurs, move on to the next step.
Select Clear data, then select Ok.
If displayed, select CLEAR ALL DATA, and then Ok
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Hi @Clayson4908
Welcome to community!
Could you give me more information about your experience? The name of the station(s) this is happening on, and are the Thumbs missing or unresponsive.
Keep in mind, Thumbs are only available on Stations to help Pandora learn what you like and don't like. Thumbs won't be available on albums, playlists or songs.
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A big thank you to everyone who shared their favorite holiday tunes!
The community holiday playlist is now live on Pandora. 🙌 🎄It was a joy to put together, and we hope it brings a little extra cheer to your celebrations.
Wishing you a Merry Christmas, joyful holidays, and a bright New Year!
Collaborative Cuts: Holiday Playlist 2024
For our Free or Plus subscribers: Be sure to start a Premium Access session in order to listen to playlists. Select a song, watch the ad, and enjoy Premium!
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Hi @kimdunntheone
Welcome to community!
A subscription isn't necessary to listen to the Pandora app on your mobile device or when connected in your vehicle.
Can you tell me more about your experience? Checking your Pandora account I don't see any associated devices. Are you having trouble installing the Pandora app from the App Store on your mobile?
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Hi @DrMindermast
Welcome to community! Thanks for your idea about fine tuning the shuffle stations feature. The status of your post has been updated to Open Ideas.
Hope to see you around community more!
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Hi @J_Naa
Welcome to community!
Thanks for posting your feedback for transcripts. The status of your post has been updated to Open Ideas.
Hope to see you around community more!
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Hi @MDI
Consider it done!
You should receive an email shortly. If you don't see it soon, be sure to check on junk and spam folders.
Thanks!
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Hi @DeLauraDental
Looks like you may have missed @AdamPandora replies from 11/6/24, posted here, and 12/10/24, posted here.
Our support team also attempted to reach out via email on 11/5/24.
The Pandora account associated with your community profile is not currently upgraded to a paid subscription and is set to the free service.
Sounds like you may have another Pandora account with a different email address.
To further assist with your receipt requests I've created a new support case with our Care Team. They will contact you via the Gmail account associated with your Pandora account.
Please be on the look out for their reply and be sure to check any junk or spam folders if you don't see a reply soon.
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Thanks for sharing, @PandyJoan! This is very helpful.
Unfortunately, I don't have any troubleshooting steps that I believe would help resolve this immediately. I have gone ahead and passed your information and photos along to our engineering team for further review and investigation. In the meantime, while understandably not ideal, I recommend using the Bluetooth tab to listen to Pandora.
Thanks for your patience!
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Hi @gregpach
Welcome to community!
I checked your account from my end and I see that you may have been able to restore your 'Last Christmas Radio' station. Is this the correct station you were thinking of?
The station was created from the track 'Last Christmas' by Jimmy Eat World (Holiday) in 2021.
Other than that, I don't see any other deleted holiday stations on your account. Let me know!
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Hi @simons70
Thanks for letting us know. I've moved your post over to an existing thread Artist Bio is incorrect.
Our bios come from third party partners, but I've reported the discrepancy with the appropriate teams. It may take some time to update so we appreciate your patience in the meantime.
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Hi @krutsch
Welcome to community!
Since your experience is a little bit different than the previous thread, I've created a new one for you. I'm happy to pass this along to our engineering team for further investigation.
Are you connected to CarPlay with a USB cord or wireless?
Could you do me a favor and take a picture of what you're seeing when your playlists or albums don't load.
You can include pictures directly here on community. This is best done on a web or mobile browser, you won't be able to include pictures through the email notification you may receive.
Thanks for the help!
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Hi @itouchroses
Welcome to community!
I've created a new thread for your post since it sounds like you're having a different experience than the previous thread. Based on your description, it sounds like CarPlay will load but the control are unresponsive.
I'm happy to pass this along to our engineering team for further investigation. Could you please share a picture of what you're seeing based on you description above. You can include pictures directly here on community. This is best done on either a web or mobile browser. You won't be able to includes picture through the email notification you may receive.
Thanks for the additional help!
Use your mobile device only when conditions allow and as permitted by applicable law.
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@Kiki47
I see the playlist 'Cole Family Christmas' by Nat King Cole and Natalie Cole in your Recently Played history. While the playlist has been recently listened to, it hasn't been added to your collection yet.
If you'd like to add it to your collection, press the '+' sign to the left of the play button, it should now appear appear under your Playlists section.
If you'd like to create a station based on this playlist, you'll need to choose either one of the artists or a song from this playlist. Stations can only be created from tracks or artists. Once the station has been created, you can add additional tracks or artists to the station to continue to cultivate your station experience.
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