desktop content not syncing with my android phone.

[drkstar32]

I was always able to download content on Pandora on my desktop and it would auto sync with my Samsung Galaxy 8.  For personal reasons I had to end my account but then things changed and I restarted the account.  All the previous content shows on my Pandora desktop app but not on my android phone.  Am I missing something.  Cannot seem to find anything useful in settings to fix this.  It is the same email and PW on both the desktop and the phone.  Thanks for any help.

[AlyssaPandora · Accepted solution]

Hey, @drkstar32. 👋

Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.

The same content on your desktop (stations, playlists, thumbs) should be reflected on both devices. 

Someone from our User Support team will be in touch via email to take a deeper look at your account to see what's happening.

Please keep an eye out for their email. 

Thanks for your patience during this process! 🎧