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Android Auto disconnects with message: "Pandora Isn't Responding

pilot
Local Performer

Install pandora on an Android Car Unit. When I have it in use, and after a while, it disconnects it shows me this message. Pandora isn't responding,
Close app.
Wait.
Send feedback.
This is the last message I received.
(Sorry, there is a problem with your account. Please contact Pandora listener support at pandora-support@pandora.com.) I want to know if you can help me solve this problem.

 

Moderator Edit: Changing title for clarity

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2 Replies

TannerPandora
Moderator
Moderator

Hi @pilot! Thanks for posting. Sorry to hear you're having trouble with Pandora on Android Auto. 

I checked your Pandora account and I don't see anything out of the ordinary on my end. 

Could you provide the following information so I can investigate?

  1. What is the make, model and year of your vehicle?
  2. If you have an aftermarket stereo, what is the make and model of that device?
  3. What is the make and model of your phone? Also, can you tell me the Pandora app version (let me know if you need help finding that)?
  4. How is your smartphone connected to your car? (Bluetooth/ USB)
  5. Have you experienced this issue only when in the car, or also when listening on your phone outside the car?

Let me know.

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Tanner | Community Moderator

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@PandoraSupport

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fpwabw01
Local Performer

New Acadia and android auto with Pandora works sometimes. Message "searching for selections..." is most common. 

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