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Music Stops While Using Bluetooth

Majellan02
Local Performer

I have this issue when connected to my truck via Bluetooth. I have noticed that certain ads (I am not premium user) seem to trigger the problem. I have been listening for a few songs and when a new ad loads it will disconnect. Also, when it was disconnected, but I had the option to start a free hour of ad-free, the free hour reinitiated the Bluetooth connection.

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3 Replies

TannerPandora
Moderator
Moderator

Hi @Majellan02!

Sorry to hear this is happening. Does this only happen when connected in your vehicle or outside of your vehicle as well?

Can you let me know a little more about your mobile device:

  • make and model
  • OS version
  • Pandora version

Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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Majellan02
Local Performer

I have an iPhone 13. This also happened with the iPhone 8 I had previously. I am on the most recent OS version (15.4.1). Pandora is on version 2203.1

 

This only happened in my vehicle and only with Pandora. To be fair, I don’t connect my phone to any other devices via Bluetooth 

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TannerPandora
Moderator
Moderator

Thanks for the follow up @Majellan02!

I've passed this along to our engineering team for further investigation. Thanks for your patience in the meantime!


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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