Poor connection whether in my car, home etc.

[MickyMouse]

Very unhappy with overall service. Music playing is very unstable and cuts in and out, lasting long enough to go to another venue. I'm ready to cancel my subscription. 

Help/Support section is a joke. There are so many issues that I wouldn't know where to begin. 

I'm not expecting much in the way of a cunstructive reply. I'm ready to pull the plug on my account. Is HELP even in their vocabulary?

Thanks,

Michael Molchanow 

[TannerPandora]

H @MickyMouse 

Thanks for reaching out. I'm sorry to hear you've been having such a frustrating experience with Pandora. We'd be happy to help troubleshoot the playback issues you're experiencing.

Since you posted in our Automotive space, I first want to make sure I understand where you're having trouble. Does the music cut in and out specifically when listening to Pandora in your vehicle, or are you experiencing this on other devices as well?

If this is happening in your vehicle, please let me know:

• The make, model, and year of your vehicle.
• How you're listening to Pandora in the car (Android Auto, Apple CarPlay, Bluetooth, a built-in Pandora app, etc.).
• The make and model of the phone you're using.
• What happens when the music cuts out. For example, does playback stop completely, briefly pause and resume, or do you see an error message?

If you're also experiencing problems outside of your vehicle, let me know which devices are affected and what happens on each one.

I know that's a bit of information to ask for, but it will help us better understand what's happening and where to start troubleshooting.

Thanks for your help. We look forward to hearing back from you.