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Subaru Starlink - Message: "Please reconnect your mobile device..."

quitta84
Local Performer

Hello, my phone connects to the pandora app through the car, however, there's an error message on the screen that won't go away. It says to "please reconnect your mobile device or restart the Pandora App.....etc". How do I get this message to go away? I have an android device and also have the starlink app on my phone.

Moderator Edit: Changing title for clarity

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4 Replies

TannerPandora
Moderator
Moderator

Hi @quitta84!

To clarify, the message appears on your vehicle's head unit or on your phone's display?

Can you tell me a little more about your set-up:

  1. What is the model of your phone? Also, can you tell me the Pandora app version (let me know if you need help finding that)?
  2. Are you connected via Bluetooth or USB? 

In the meantime, can you confirm "Launch from Car" is disabled? If not, you can use the following steps to disable: 

  • Open Pandora.
  • Tap Profile.
  • Next select the Settings gear in the upper right corner.
  • Tap Advanced.
  • Under Bluetooth for devices uncheck the box next to Launch from car.

Then shut down all apps on your phone and restart your car.

Let me know.

Use your mobile device only when conditions allow and as permitted by applicable law.


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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quitta84
Local Performer

Hello, sorry for the delayed response. The message displays on my vehicle head unit. I have a Samsung Galaxy halo. I checked and the launch from car was not enabled. I have version 2201.1 of Pandora. I'm using bluetooth to connect.

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TannerPandora
Moderator
Moderator

Hi @quitta84!

When convenient, can you share a picture of the message you're seeing on the head unit? You can upload the picture directly in this thread. Thanks!

 

Use your mobile device only when conditions allow and as permitted by applicable law.


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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quitta84
Local Performer

I have tried a few different things and have been able to figure out how to add a picture to this thread. Do I need to use a computer to do so or is there a way from my phone?

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