The opinion of a long customer

[jose_car24]

I had been a customer for over 10 years. I've paid premium since I can remember. I've have never been so disappointed in a music app. There has not been any integration with new development of app. There has not been any data futures to save profile and music downloaded and Playlist for transferring to new phones.. this is ancient.. disrespectful to the customers. New phone = everything lost, nearly all data needs to be rebuilt. It takes months to gain back what was previously lost by having to individually re-download songs.

Social sharing is at a minimum. Theres no AI option to help. Lots of bugs. Bluetooth bugs. If you leave the usa, your music won't play. 

Number 1 reason I will never go back is because of no data backup feature for songs and Playlist backed up for new phone swap or other device... the whole community has complained for years and years. They wont listen to our requests.

[AdamPandora]

@jose_car24 Thank you for taking the time to share such detailed feedback. I’m genuinely sorry for how frustrating this experience has been, especially after being a loyal customer for so many years. I can absolutely understand why losing access to music you’ve spent years building would feel incredibly disappointing and discouraging.

I do want to clarify one important point around your first concern, because it may help other listeners as well. Pandora accounts are not device-specific — they’re tied to the email address used to create the account. That means when switching to a new phone or device, signing in with the same email should restore your stations, playlists, and overall collection without having to start from scratch. You shouldn’t need to rebuild everything or re-curate your music history from zero. If that didn’t happen in your case, that’s something our support team would definitely want to look into, because that’s not the expected experience.

That said, the rest of your feedback is absolutely valid, and I appreciate you calling it out so honestly. Limitations around social sharing, the lack of more advanced AI-driven features, and playback restrictions outside the U.S. are all pain points that we know can significantly impact the listening experience. Your frustration makes complete sense.

Please know that feedback like this is not ignored — it’s shared directly with our product and engineering teams and plays a real role in shaping future improvements. While I can’t promise immediate changes, your voice is heard, and it matters.

If you still need help accessing an old account and/or having issues with bluetooth, please let me know and I can help create a ticket with our support team for you so they can further assist. Alternatively, you can submit a ticket on your end through our help page here.

Thank you again for being open about your experience, and for the many years you spent with Pandora. Even when feedback is tough to hear, it’s incredibly valuable, and we truly appreciate you taking the time to share it with the community.