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Chrome: Pandora won't play

CAT005
Local Performer

Pandora will play on Microsoft Edge and it used to play on Chrome, but not anymore. I've allowed the browser access to everything on chrome as well, but still no sound.

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AlyssaPandora
Community Manager
Community Manager

Hi there, @CAT005. 👋

Sorry to hear that you're having trouble playing Pandora from your Chrome web browser. Based on your message, it sounds like you're able to listen via Microsoft Edge without any issues. 

Let's try these steps as the issue may be browser-related:

1.  Update Chrome.

2. Clear Browsing Data (including browsing history, cache and cookies):

  • Click on the icon with 3 vertical dots in the upper right (located on the browser toolbar).
  • Select More Tools and then Clear Browsing Data.
  • On this screen, please select All time for the time range, and then click on Clear Data.
  • Restart the browser and go back to pandora.com.

3. Bypass the Pop-up Blocker for Pandora:

  • Again, click the 3 vertical dots in the upper right, and select Settings.
  • Scroll down and click Advanced at the bottom.
  • Under Privacy and security, click Site Settings.
  • Click Popups and redirects. Under allow make sure pandora.com is listed. If not listed, Add https://www.pandora.com.

4. Turn off extensions.

Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them. To do that, go to chrome://extensions/ on your web browser.

5. Allow Pandora within your firewall or antivirus.

If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to pandora.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue.

6. Restart your computer and try Pandora again.

Feel free to keep me in the loop about how it goes. 🎧

Alyssa | Community Manager
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