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Chrome: Stations Switch Unprompted

Psychohamster
Local Performer

Pandora on Chrome constantly switches off one of my playlists to my thumbprint station. Fairly annoying. All software is up to date. (Chrome,  Windows 10 64x). This happens completely at random, sometimes it'll be after 1 song, sometimes 2, sometimes 20. But it always ends up switching when it hasn't even gotten through a 1/10th of the playlist.

 

mod edit: edited title for clarity

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AlyssaPandora
Moderator
Moderator

Hey, @Psychohamster. 👋

Thanks for reporting your experience. I've enabled a trace on your Pandora account to better understand what's happening. 

Do you notice any error messages when this occurs? If so, what exactly does it say?

To clarify, this only happens when you're listening to a playlist? Is it the same playlist or any given playlist?

++

Chrome Troubleshooting:

Here are some standard troubleshooting steps you can try to see if this helps with the issue you're experiencing.

1. Clear Browsing Data (including browsing history, cache and cookies):

  • Click on the icon with 3 vertical dots in the upper right (located on the browser toolbar).
  • Select More Tools and then Clear Browsing Data.
  • On this screen, please select All time for the time range, and then click on Clear Data.
  • Restart the browser and go back to pandora.com.

2. Bypass the Pop-up Blocker for Pandora:

  • Again, click the 3 vertical dots in the upper right, and select Settings.
  • Scroll down and click Advanced at the bottom.
  • Under Privacy and security, click Site Settings.
  • Click Popups and redirects. Under allow make sure pandora.com is listed. If not listed, click Add and enter: https://www.pandora.com, then click Add.

3. Turn off extensions.

Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them. To do that, go to chrome://extensions/ on your web browser.

4. Allow Pandora within your firewall or antivirus.

If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to pandora.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue.

5. Try a different browser.

Using a different browser such as Firefox may help.

6. Restart your computer and try Pandora again.

Let me know how it goes. 🎧

 

 

Alyssa | Community Moderator

Let's talk music in Community Chat

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