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Desktop: No shuffle option

zzsplaylist
Local Performer

I just upgraded to Premium and have no shuffle option either.  so...not fixed as of 6.12/23  What's the problem?

please add shuffle for pandora for desktop computers...very frustrating loss.

Moderator Edit: Merged posts

 

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TannerPandora
Moderator
Moderator

Hi @zzsplaylist welcome to community.

I've created a new post, since the previous issue with shuffle on web has been resolved. It sounds like you may be experiencing a new issue with shuffle.

I was able to use shuffle on my personal account on web, using Firefox and Chrome, as well as the Desktop app. Additionally, I see that shuffle is available on your account as a Premium subscriber.

To help further investigate, I've enabled a trace on your account. Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model?
  3. Can you provide me with a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.)

Let me know.

 


Tanner | Community Moderator

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