Multiple entries before loggin

[regrep1]

I know my email address

I know my password

Why does it take 4 -5 attempts before I am logged in?

[AlyssaPandora]

Hey there, @regrep1. 👋

Sorry to hear that you're having trouble logging into your account. You should be able to log into your account after using the correct log in details.

• Do you receive any error messages when this happens?
• Are you using the desktop app? Or, you web browser (if so, which one)?

Once I have more details, I can help troubleshoot. 🖥