My music stops playing after an hour or less

[lburton24]

My music stops playing after an hour or less

[AdamPandora]

@lburton24 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.

[lburton24]

I listen to it on my computer and my phone: Windows Computer, Google
Chrome, and ISO on my phones. No errors. It just stops playing, and then I
have to go in and click play again. Just started doing this.

Moderator Edit: Removed Personal Info

[AdamPandora]

@lburton24 Thanks for following up.

We'd be happy to look into this further, but we will first need you to reproduce the issue on your end.

The next time this happens, please reply back to this thread with:

• the date/time the music stops
• the time zone you are in
• the make and model of the device you are listening on
• if this is happening at work or at home

Thanks for working with me on this.