Whenever I create and play a new song or station, the "now playing" button shows this page. The app is unusable. Please help
@rizak Thanks for the follow up. I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps.
++
A lot of times quitting your browser completely, re-opening it and going back to pandora.com can help.
If that doesn't work, try these steps:
1. Update Chrome.
2. Clear Browsing Data (including browsing history, cache and cookies):
3. Bypass the Pop-up Blocker for Pandora:
4. Turn off extensions.
Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them. To do that, go to chrome://extensions/ on your web browser.
5. Allow Pandora within your firewall or antivirus.
If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to pandora.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue.
6. Try a different browser.
Using a different browser such as Firefox may help.
7. Restart your computer and try Pandora again.
If you still have trouble, please send over a screenshot of exactly what you're seeing. I can send over instructions to take one, if needed. Let me know how it goes. 🎧
Hi there, @rizak. 👋
Sorry to hear that you're having trouble listening. Thanks so much for posting this on the Community.
Are you listening to Pandora on a computer or on a device?
Let me know, and I can help. 🎧
Computer, windows OS, google chrome.
@rizak Thanks for the follow up. I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps.
++
A lot of times quitting your browser completely, re-opening it and going back to pandora.com can help.
If that doesn't work, try these steps:
1. Update Chrome.
2. Clear Browsing Data (including browsing history, cache and cookies):
3. Bypass the Pop-up Blocker for Pandora:
4. Turn off extensions.
Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them. To do that, go to chrome://extensions/ on your web browser.
5. Allow Pandora within your firewall or antivirus.
If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to pandora.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue.
6. Try a different browser.
Using a different browser such as Firefox may help.
7. Restart your computer and try Pandora again.
If you still have trouble, please send over a screenshot of exactly what you're seeing. I can send over instructions to take one, if needed. Let me know how it goes. 🎧