While I'm listening Pandora will stop playing and when the page reloads I've been logged out. I'm using Windows 10 and Firefox.
Hi, @Withheld. 👋
Sorry to hear that you're having trouble with this.
You should remain signed in to Pandora on your computer as long as you aren't manually signing out.
If you're having to sign in each time you open Pandora, here are a few things to check in Firefox:
Are you using the add-on/extensions Better Privacy or Flashblock? If so, make sure to allow Pandora within them, so you won't be signed out automatically.
Also:
Hope this helps! 🎧
Hi Alyssa, thanks for the response.
This is not a problem of having to sign in when I return to Pandora. This is happening while I'm listening. Pandora will randomly stop playing, reload the page, and after reloading will have logged out of my account.
@Withheld Thanks so much for following up with me. I appreciate you taking the time to clarify.
Let's try running through the standard troubleshooting steps for your Firefox browser to see if this helps. I've enabled a trace on your Pandora account, just in case we need to report this over to our engineering team.
Feel free to let me know how it goes. 🎧