Problem with My Collections

[trufflE]

Everytime I try to access My Collections, it will bring up the blue "sorry" screen. Anyone know how to fix this?

[AlyssaPandora]

HI there, @trufflE. 👋

Sorry to hear that you're having trouble.

• Which web browser are you using?
• Are you using the Pandora Desktop App for Windows / MAC?
• Could you send over a screenshot of the exact error message you're seeing? I've included instructions below.

++

Screenshot:

If you have a Windows machine please try using the Snipping Tool. You can find specifics about this tool and how to use it here. Then attach that file in your next post.

If you have a Mac:

1. Hold down the Shift key and the Command key (which may have an Apple logo and/or a 'four-leaf clover' type symbol). Then, while still holding down these keys, press the 3 key. This will save the screenshot as a file on your desktop. If you hit the 4 key instead, it will give you a target allowing you to drag a box around only the item that you want to take a screenshot of.
2. Attach that file in your next message.

Thanks for your patience in the meantime.