RESOLVED: 04/22/2021: Unable to Shuffle

[AlyssaPandora]

Pandora Update - 04/22/2021: Hi everyone! 👋

Thank you for reporting this issue with the Shuffle feature. We have shared your feedback with our engineering team on an internal ticket so they can investigate. They are now aware of this and they're working on it. In the meantime, please keep an eye on this thread as this is where will be providing updates on the status of the fix for this. 🎧

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04/23/2021 Pandora Update: Hi everyone! 👋We believe the error when attempting to shuffle music on our website has been resolved. If you're still having trouble, please try out the troubleshooting steps for your specific browser / Pandora Desktop app. 

Web Browser Troubleshooting:

• Google Chrome Troubleshooting
• Safari Troubleshooting
• Microsoft Edge Troubleshooting
• Firefox Troubleshooting

++

Pandora Desktop App Troubleshooting:

• Pandora Desktop App on Windows 10
• Pandora Desktop on MAC Computers

Let us know if you continue to experience this issue. 🎧

[clhoneycutt83]

I think there is a duplicate ticket that was marked resolved. This one still shows as pinned when I look at it.

[ermo1-]

Its working!! Had to log out and log back in.

[mcammilletti]

Still not working for me. Logged out and back in again still getting the error and only one station will play.  Cannot even get my thumbprint radio to work.  Ugh...

[terrilcn]

Not working for me either!  Glad to know it's not just me.

[gordoncs]

I love how this thread says "solved" but everyone is still having the same problem. Same issue as everyone else. I am a premium paying member and been using pandora for 10 years and it just seems to get more broken every day. Offline stations routinely glitch and stop working, and yes now shuffle doesn't work as well. Getting the same error and reverted to last station as everyone else. Shuffle is the most basic feature of pandora i don't understand how you can let basic features of your app get so broken.

[jersandau]

Just an FYI:  At 4:46 Eastern Time (4/22), I can  play neither shuffle nor a single station.

[GonzoSupreme]

Having the same issue.  Frustrating as I prefer to leave on shuffle for extended periods of time without having to babysit it.

[rwynne1]

Still not working....very frustrating!!!!

[martinezrodz85]

please fix this im about to delete account 

[mcammilletti]

I am about to delete as well. I cant work without music.

[jasonwpegg]

Using the Windows 10 App Player.  No stations play at this point.  When I try to pull up albums or playlists, I get the spinning wheel and no lists.  I've restarted the player, signed out and back in again, same results.  Seems nothing is working at this point.  Just wanted to add my voice to an issue I'm fairly certain isn't resolved.

UPDATE: Going into Settings > Apps & Features > Pandora > Advanced Options > Terminate, followed by Reset > Repair, seemed to let the app start working again.  I don't know if this will be permanent, but at least I have music.  Will update again if it reverts to poor behavior.

[gordoncs]

6:23 PM CT - Shuffle finally started working again.

[Theackd7]

My pandora will not play anything on my Mac book

[Jw7]

How can I get the shuffle to work

[ekacker]

STILL NO SHUFFLE!  Seriously?

[aldo]

Same problem here 4-23-21

[JE73]

I just logged in and it's still stuck on only 1 station. Is there any update of when this will be resolved? 

[Ramac]

Is there an ETA for getting this fixed?

[ms_jenny]

Ditto here too 😥

I've had the "can't shuffle" issue all week - today is Friday and I'm still unable to shuffle.  I'm on a windows based desktop (at work).  I love listening to Pandora in the background during my work day, in addition to when I'm working in the yard or on a hobby at home.

I really hope the tech team can figure this out sooner than later. 🙂

(very long time Pandora listener 😊)

[skochie35]

Hi, I logged back in this morning.  I had to reset my custom shuffle and so far it's fine.