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Skipping song part-way into it sometimes

Jackaroo
Local Performer

Hello. I have recieved 3 months of Pandora Premium and on occasion, it skips a song like 15-20 seconds into it without me doing anything. Happens on mobile and web player too. Any help is appreciated. Thanks!

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5 Replies

AlyssaPandora
Moderator
Moderator

Hey, @Jackaroo.

Thanks so much for posting on the community. 🎶

  • Which web browser are you using when this happens?
  • Also, what is the make and model of your mobile device?

Let me know, and I can follow up with the appropriate troubleshooting steps. 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Jackaroo
Local Performer
Hello. It happens on every browser (vivaldi, google chrome, etc. (my 2 primary browsers)), on my Motorola G6 phone, and the Windows 10 Desktop App that I got through the Microsoft Store app.
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AlyssaPandora
Moderator
Moderator

@Jackaroo Does this issue occur when you're at home? Or on the go?

If this happens at home, it may be related to your network.

Unfortunately, Pandora isn't supported on the Vivaldi web browser. Here are the minimum specifications for listening to Pandora from your computer.

I would recommend trying out these steps for your Google Chrome browser to see if it helps.

For your Android device, you can try out these steps here.

Let me know if the steps help with the issue you're experiencing.

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Chavon23
Local Performer

Keeps happening to me too this year. So annoying. It didn't happen until I got a new phone. 

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AlyssaPandora
Moderator
Moderator

Hi, @Chavon23. 👋

Sorry to hear that you're experiencing something similar.

  • Are you receiving any error messages? If so, what exactly does it say?
  • What is the make and model of your mobile device?

Thanks for your help with this!

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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