cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Thumb Feedback + Profile Pic Missing

K5Willy
Local Performer

My stations are missing my thumbs up and my profile pic is missing. I logged out of my phone and back in and it restored it self but cant get my PC app to do the same. 

 

mod edit: changed title for clarity

Labels (1)
0 Kudos
1 Reply

AlyssaPandora
Moderator
Moderator

Hi there, @K5Willy. 👋

Thanks so much for posting about this on the Pandora Community. I can help out with your issue.

Pandora Desktop App:

I do see that you mentioned your PC but added the MAC Desktop app label to your post.

Are you using the Pandora App for Windows 10, or the Pandora Desktop App for MAC computers?

In the meantime, let's try running through the standard troubleshooting steps for the Pandora Desktop app. You can find the best steps for your specific machine (Windows 10 or MAC) here.

++

Your Profile Photo:

Your profile photo would be the one associated with your Facebook profile. I've disconnected your account from Facebook so you can reconnect it. This should help with your profile photo reappearing.

To connect your Pandora account to Facebook from a computer:

  • Sign in to Pandora's website and click the icon (initial or picture) in the top right corner of the page.
  • Select Settings.
  • Select Account in the left hand menu.
  • Scroll down to Social.
  • Select Connect to the right of the Facebook option. A screen will pop up prompting you to sign into Facebook. Make sure to sign in with your Facebook account information (email address and Password), which may be different from your Pandora account.
  • If you'd like to edit these settings in the future, you can go directly here.

I hope this helps. Let me know how it goes. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos