Thumbs Down Doesn't Work For One Song

[mvs202]

Normally when I "thumb down" a song I don't have to hear it again. But Pandora is ignoring this rule for one and only one song: "True (Instrumental)" by Spandau Ballet. Every time it plays I give it a thumbs down, and then inevitably a few hours later it insists on playing it again. Only this song breaks the rule. Help!

Moderator Edit: Changed title for clarity

[AlyssaPandora]

Hey there, @mvs202. 👋

Sorry to hear about this. Could you provide a few more details?

• Is it a different version of the track (live vs. studio version)?
• Also, what station(s) do you notice this happening on?

Let me know, and I can look into this for you. 🎧

[mvs202]

This is the channel: https://pandora.app.link/e4SfbPmbp6 (and I think it popped up on another channel too)

this is the image I see every time: https://www.pandora.com/artist/spandau-ballet/true-special-edition/true-instrumental/TRth2gxlbc4zjzV

As far as I know, it is the same song every time.

[mvs202]

It's doing it again, 8:47am Tuesday morning. This is the link for the song: https://www.pandora.com/artist/spandau-ballet/true-special-edition/true-instrumental/TRth2gxlbc4zjzV...

My current URL is https://www.pandora.com/station/play/237944100212472175

When I give it a thumbs-down, it does stop playing, but I have done this dozens of times and it has always returned, often within a few hours. I can't get it to stop playing this song.

[AlyssaPandora]

Thanks for providing those helpful details, @mvs202. 

I’ve enabled a trace on your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps.

First, try resetting the Pandora app from the Help menu (not to worry, we'll keep track of your profile and collection for you). Select Help and then Reset App Data.

If that doesn't correct the issue, please try uninstalling and reinstalling the Pandora app. Again, we'll keep track of your collection for you. To do that:

1. Close the Pandora app.
2. Open a new Finder window.
3. Click on Applications.
4. Find the Pandora app and drag it to the Trash bin.
5. Right click the Trash bin and select Empty Trash.

You can then use the following steps to reinstall the app:

• Install the Pandora desktop app from our website.
• Open the downloaded file and follow the prompts to complete the installation.

*Minimum System Requirements: Mac OS 10.10 Yosemite or later.

++

If continue experiencing this, I can definitely report this to our engineers for further investigation. Could you help by providing a little more info?

1. Make and model of your device;
2. Network (Wi-Fi or LAN);
3. Pandora version (Go to the App Menu Toolbar, select Pandora then About Pandora);
4. Mac version (Click the Apple Icon on the Menu Toolbar them About This Mac);
5. Are there any error messages? If so, what do they say?
6. Are you able to stream Pandora normally through a web browser like Chrome or Firefox?

Thanks so much for sticking with me on this. I look forward to hearing back!

[mvs202]

so far, so good. Thanks!

[AlyssaPandora]

Thanks so much for your follow up, @mvs202.

Sounds like you're back to listening normally and those steps helped with the issue you were experiencing.

Enjoy the tunes! 🎶