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Web: Ads do not play when starting Premium Session

jagmarr
Local Performer
‎10-13-2025 09:34 AM

@AdamPandora Same for me.  Watching on windows> firefox.  I press Play ad, and nothing happens.  I've allowed pop ups from pandora.com, but the ad doesn't play, (nothing happens, no pop-up, nothing) therefore I can't listen to the song I wanted.

Moderator Edit: Edited title for clarity

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AdamPandora
Community Manager
Community Manager
‎10-13-2025 10:08 AM

@jagmarr I moved your post to the Desktop space since you mentioned this is happening on Firefox.

I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps: Firefox Troubleshooting

Let me know how it goes.

Adam | Community Moderator
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