Web: Playback stops when listening to playlists

[todgahley]

I have this same problem.  I play Pandora over a computer daily, and the workstation is rebooted nightly, but the problem perisists.  I can play stations with no problem, but multiple playlists will stop playing at the end of certain songs.  I have not been able to determine if they are the same songs every time, which I suspect, or random songs throughout a playlist.  In either case,  skipping the current song continues the playlist until it decides to stop again, typically multiple times throughout the playlist.  I don't believe that it stops after the playlist is finished and autoplay is on.

Moderator Edit: Edited title for clarity

[AdamPandora]

@todgahley Sorry for any trouble.

I moved your post over to the Desktop space since this issue sounds specific to your computer.

To help us troubleshoot, please let us know:

• Any error messages you’re seeing, including what they say

And just a bit more about your setup:

• Mac or Windows OS

• Pandora website or Desktop App

• Browser and version, if you’re using the website

• Is this a work computer, or a personal computer?

We’ll take a closer look once we have these details.

[todgahley]

This is a Windows operating system that I access the Pandora website via
Chrome browser at my business. I've had the subscription for many years
and it seemed to be fine for the first few years, but has had this problem
for many years since, through many browser updates, windows updates and
even a couple of new workstations and one or two new servers. I believe
that I have experienced the problem when I have accessed the website from
home as well (but I'm not sure; I only do that on a rare holiday. There
are no error messages, just nothing happening until I skip the current
song. It only happens with playlists. Stations and shuffle work fine.

[AdamPandora]

@todgahley Thanks for taking the time to share all of those details — that’s really helpful, and I’m sorry you’ve been dealing with this for so long.

We’ve enabled a trace on our end so we can dig into what might be happening here. When you have a moment, could you try to reproduce the issue and let us know:

• The name of the playlist you’re using
• The specific track where playback stops (if you’re able to catch it)
• Whether the playlist continues into autoplay once it reaches the end

It would also be helpful if you could try using a different browser (for example, Firefox or Edge) to see if the behavior is the same there, just to help us narrow things down.

We really appreciate your help in tracking this down — looking forward to your follow-up!

[todgahley]

Okay, I accessed Pandora via Edge, and my playlist titled "Hippie Music"
stopped before the end of song number 35, "Lovely Rita, Meter Maid" (2:14
minutes into a song that runs 2:42. So far, I've skipped to the next song
and it has paused again before starting song 56, "Livin' on a Prayer".
I've got 140 songs on this playlist, so it will be awhile before I get to
Autoplay, but I can't recall having Autoplay stop once it got there.

[AdamPandora]

@todgahley Thanks so much for taking the time to test this out and share those details — that’s really helpful.

Since you’re seeing the same behavior in Edge, it does make things a bit trickier on our end because we haven’t been able to reproduce the issue with similar playlists. One thing that may help us narrow this down is checking whether this is specific to your browser environment or something tied to the playlist itself.

If you’re open to it, could you try listening to the same playlist on the Pandora mobile app and let me know if it pauses in the same way? That will help us determine if this is happening across devices or just within your web browser.

Also, since Chrome and Edge are built on the same underlying framework, it could be worth trying Firefox as well to see if the behavior changes there.

I realize I had previously suggested trying multiple browsers — I appreciate your patience in working through these steps with me. This kind of testing really helps us get closer to the root cause.

Looking forward to hearing what you find.