Web: Selected track did not play during Premium Session

[DillanMartin]

ok I did it the second time and It just stop working

[AdamPandora]

@DillanMartin Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[DillanMartin]

Ok I was trying to listen to Olivia Rodrigo's Hope ur ok and I tried clicking play on it but instead the song that was playing paused and it wouldn't play the song i wanted. I'm on chromebook and using google

[AdamPandora · Accepted solution]

@DillanMartin I do see you initiated a Premium Session earlier today by watching an ad so that you can play on demand content.

It sounds like your session may have ended when you attempted to play that track by Olivia Rodrigo.

This being said, I've enabled a trace on your account to help us better understand what's happening.

Can you please try playing that track once and let me know if you continue to run into issues?

Thanks again for working with me on this.

[DillanMartin]

It works now!! thx

[AdamPandora]

Happy to hear it, @DillanMartin.

Enjoy the music!