(10/12/23): Search results not populating or returning bad results

[Domkryla]

Hello,

When I attempt to search for a new song or artist, it says we can't find any results. I have cleared all app data and cache and uninstalled/reinstalled the app. It still yields zero search results and asks if I want to browse. 

Additionally, I have tried sending my wife numerous invites to join my family plan and the invites do not send to her email and she has been unable to join despite numerous attempts for months now.

mod edit: changed title for clarity

[Jtjn2013]

Pandora cannot find anything? Ask I can play are my collections or it will let me browse but not search.... what's going on

[Jonnycbgood]

My search function in the app is not working either

[AlyssaPandora]

Hi, @Domkryla @Jonnycbgood. 👋

Thanks for reporting this, and sorry for any inconvenience.

Our engineering team is aware of this issue and are currently investigating. 

We'll keep you posted on this thread. 👍

[AlyssaPandora]

@Domkryla For your Premium Family plan issue, I've gone ahead and escalated this to our team via email. Someone will reach out to offer further assistance with adding your wife to your plan manually. Please keep an eye out for their email. 

[AlyssaPandora · Accepted solution]

Hi there, @Jtjn2013. 👋

Thanks so much for raising the alarm and sharing details around your experience. I moved your post over to this existing thread: (10/12/23): Search results not populating or returning bad results

In the meantime, our engineering team is aware of this issue. Are you still having trouble today?

Let me know. 🎧