Ads never load when replaying tracks

[twhite0790]

so, I have an issue with replaying songs, whenever i try to replay the screen loads to the ad screen and stays on the screen for like 3 seconds and disappears. Can I make this go away?😕

Moderator Edit: Edited title for clarity

[AdamPandora]

@twhite0790 I'd be happy to look into this further.

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing when the ad doesn't load?

Thanks for working with me on this. 🤝

[Broken_Red]

It happens to me as well and its very annoying.....

[AdamPandora]

@Broken_Red Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing when the ad doesn't load?

Thanks for working with me on this. 🤝