How do we flag/report library errors?

[LojaRich]

When a song is glitchy there should be an option to report the error, no? I don't see this option anywhere. "There's A Lull In My Life - Chet Baker - Songs For Lovers" for example... it's all chopped up and very unpleasant to listen to, which is unfortunate because it's a pretty song but the version on Pandora is botched. I don't want to dislike it and have the station start removing similar tracks because the song itself (and others like it) belong on the station but there is no option to report it to the support team. Or is there?

[TannerPandora]

Hi @LojaRich This isn't currently a feature, but I'm happy to report this issue to the folks who manage our collections. Thanks for letting us know. 

In the meantime, I'd recommend checking out our Feature Request Board. Here you can browse current requests from other listeners, 'Like' requests you want to see or create your own. The feature request to report errors can be found here. 

Thanks for being part of community. 🎶

[Kat_Midnight]

The Kitchen Sink cover by Aeryk Bacon is very difficult to listen to. It sounds like this person made this cover as a major joke and it got taken too far. He intentionally butchered the whole song  I would like to see this fixed if possible?

[Paradigm]

I literally just made an account to post about this version as well. 

It keeps being suggested on my stations that feature 21 Pilots. I think however the system works has marked it as a real song somehow. It literally just sounds like a guy making fun of the song and I'm getting tired of having to stop what I'm doing to thumbs down it.

[stephw84]

If the feature gets added, can there be one for feedback if a song or artist is incorrect? I just listened to frosty the snowman (yay christmas music) and it listed it as doris day. it was jimmy durante, the one from the movie.

[TannerPandora]

Thanks for the feedback @stephw84 - I've let our collections team know about this.

[ALUCARDBOND007]

The artist for this song is wrong! It says it is The O' Neil Brothers but it is actually The Blenders that it is playing. Love Angel's we have heard on high by the Blenders but plz fix this issue if possible thanks!

[TannerPandora]

Thanks for letting us know @ALUCARDBOND007 and for providing the screenshot - very helpful. I've let our curation department know. 👍

[Trg9985]

That is wrong and disgusting I just listened to a disgusting song on Pandora grow up and start giving true advice 

[LojaRich]

🤔

[AdamPandora]

@Trg9985 Can you please elaborate on this a little more?

The more information you provide, the better equipped I'll be to answer.

Thanks for your patience. 

[ChloeTsunami]

Where do we submit corrections on incorrect tracklists?

[AdamPandora · Accepted solution]

@ChloeTsunami I moved your post to this thread to keep the community tidy.

There isn't currently a way to report library errors directly from the app or website, however you can upvote this existing feature request with a ❤️to express your interest in getting it added to the service.

In the meantime, you can report any errors you see directly on the community!

Here are some existing threads other community members have been using to report various errors they come across:

• Incorrect song title
• Incorrect lyrics
• Music listed under the wrong artist
• Music listed under artist with similar name
• Artist Bio/ Profile is Incorrect
• Incorrect album art
• Reporting audio issues with a specific track
• Incorrect artist/band spelling
• Incorrect album title

If you don't see one that matches what you are looking to report, feel free to create a new post in the My Collection Support space and someone from our moderation team will be happy to help.

Thanks for being a part of the community! 😎

[Vinyacoire]

Not sure where to post this, but the song Here's to Us by Halestorm has multiple clean versions, but all seem to play the original explicit version.

[AlyssaPandora]

Hey there, @Vinyacoire. 👋

To keep the community space organized, I moved your post over to this existing thread: How do we flag/report library errors? 

You can report library issues here on the community. The moderators report all issues over to our curation team to review. Feel free to check out @AdamPandora's post about it here.

In the meantime, I've passed your feedback along to the team who takes care of our collection.

Thanks so much for reporting this! 🎧

[Aerykb]

Not a competent since it's a cover so there is no reason to post it if you think it's wrong 

[Aerykb]

It's not tho if you think making a cover is same as making it as joke

[andrianicole]

I hope somone corrects this..

Pandora says they're playing Work It by Missy Elliott. However what is playing sounds like a karaoke cover. It is not Missy Elliott's voice and the part where she raps backwards is wrong.  Some of the ad libs are off too. 

[AdamPandora]

@andrianicole Can you please send me a screenshot of the track that is playing?

Thanks for working with me on this.

[Jehouash]

Greetings,

First-time community user here. I've been piloting a 60-day Pandora Premium subscription (my trial period ends June 24), but I've got some feedback I'd like to address before I jump into the annual plan:

1. How to flag/report library errors: It is my understanding that Pandora does not currently have a way to report when this happens besides starting a new message in the Community (which is what I think I'm doing right here). I am trying to create a Pedro the Lion radio station that includes side projects: Overseas, Headphones, and David Bazan. The band Overseas, who only released one self-titled album in 2013 (https://pandora.app.link/bdy6S5wHmAb), are lumped together with several other bands with the same name that have been mistagged as the same band. The band Headphones shares the same predicament as they only released one self-titled album in 2005 (https://pandora.app.link/UswAjXBImAb), but there is another Headphones (2013 album) band attached to them that shouldn't be. Is there a way to separate them from the other unrelated bands so I can create a radio station of only Pedro the Lion/David Bazan related side projects?

2. Understanding Pandora Radio - Artist Only mode algorithm: Last night, I was listening to The Afghan Whigs radio when it played the song "66" from the 1965 album, then 2 different songs, then song "66" from the same 1965 album again. How/why does this happen? Firstly, does the radio algorithm shuffle, choose random, or a mixture of Afghan Whigs songs to play? Secondly, do those songs come from their Top Songs category or their entire Releases category, or does the algorithm include a combination of x random songs from Top Songs category + x shuffled songs from Releases category? I realize this is a technical question and has multiple components. Just trying to understand how it works. Song "66" is great, but it shouldn't repeat as frequently as it did (with only 2 other songs in between the repeat). Also, I imagine if I've thumbs-upped songs, that will also impact Pandora's algorithm, so I'm wondering: If I wanted more of a shuffle experience than random with repeats, maybe I should've never used the thumbs up? 

Respectfully, 

Jehouash