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How do we flag/report library errors?

LojaRich
Underground

When a song is glitchy there should be an option to report the error, no? I don't see this option anywhere. "There's A Lull In My Life - Chet Baker - Songs For Lovers" for example... it's all chopped up and very unpleasant to listen to, which is unfortunate because it's a pretty song but the version on Pandora is botched. I don't want to dislike it and have the station start removing similar tracks because the song itself (and others like it) belong on the station but there is no option to report it to the support team. Or is there?

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@ChloeTsunami I moved your post to this thread to keep the community tidy.

There isn't currently a way to report library errors directly from the app or website, however you can upvote this existing feature request with a ❤️to express your interest in getting it added to the service.

In the meantime, you can report any errors you see directly on the community!

Here are some existing threads other community members have been using to report various errors they come across:

If you don't see one that matches what you are looking to report, feel free to create a new post in the My Collection Support space and someone from our moderation team will be happy to help.

Thanks for being a part of the community! 😎

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

16 Replies

TannerPandora
Moderator
Moderator

Hi @LojaRich This isn't currently a feature, but I'm happy to report this issue to the folks who manage our collections. Thanks for letting us know. 

In the meantime, I'd recommend checking out our Feature Request Board. Here you can browse current requests from other listeners, 'Like' requests you want to see or create your own. The feature request to report errors can be found here. 

Thanks for being part of community. 🎶

Tanner | Community Moderator

- Let's share music in the Playlist Swap

0 Kudos

Kat_Midnight
Local Performer

The Kitchen Sink cover by Aeryk Bacon is very difficult to listen to. It sounds like this person made this cover as a major joke and it got taken too far. He intentionally butchered the whole song  I would like to see this fixed if possible?

Paradigm
Local Performer

I literally just made an account to post about this version as well. 

It keeps being suggested on my stations that feature 21 Pilots. I think however the system works has marked it as a real song somehow. It literally just sounds like a guy making fun of the song and I'm getting tired of having to stop what I'm doing to thumbs down it.

0 Kudos

stephw84
Local Performer

If the feature gets added, can there be one for feedback if a song or artist is incorrect? I just listened to frosty the snowman (yay christmas music) and it listed it as doris day. it was jimmy durante, the one from the movie.

TannerPandora
Moderator
Moderator

Thanks for the feedback @stephw84 - I've let our collections team know about this.

Tanner | Community Moderator

- Let's share music in the Playlist Swap

0 Kudos

ALUCARDBOND007
Local Performer

Screenshot_20191209-170954_Pandora.jpg

The artist for this song is wrong! It says it is The O' Neil Brothers but it is actually The Blenders that it is playing. Love Angel's we have heard on high by the Blenders but plz fix this issue if possible thanks!

0 Kudos

TannerPandora
Moderator
Moderator

Thanks for letting us know @ALUCARDBOND007 and for providing the screenshot - very helpful. I've let our curation department know. 👍

Tanner | Community Moderator

- Let's share music in the Playlist Swap

0 Kudos

Trg9985
Local Performer

That is wrong and disgusting I just listened to a disgusting song on Pandora grow up and start giving true advice 

LojaRich
Underground

🤔

0 Kudos

AdamPandora
Moderator
Moderator

@Trg9985 Can you please elaborate on this a little more?

The more information you provide, the better equipped I'll be to answer.

Thanks for your patience. 

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

ChloeTsunami
Underground

Where do we submit corrections on incorrect tracklists?

0 Kudos

AdamPandora
Moderator
Moderator

@ChloeTsunami I moved your post to this thread to keep the community tidy.

There isn't currently a way to report library errors directly from the app or website, however you can upvote this existing feature request with a ❤️to express your interest in getting it added to the service.

In the meantime, you can report any errors you see directly on the community!

Here are some existing threads other community members have been using to report various errors they come across:

If you don't see one that matches what you are looking to report, feel free to create a new post in the My Collection Support space and someone from our moderation team will be happy to help.

Thanks for being a part of the community! 😎

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

Vinyacoire
Underground

Not sure where to post this, but the song Here's to Us by Halestorm has multiple clean versions, but all seem to play the original explicit version.

0 Kudos

AlyssaPandora
Moderator
Moderator

Hey there, @Vinyacoire. 👋

To keep the community space organized, I moved your post over to this existing thread: How do we flag/report library errors? 

You can report library issues here on the community. The moderators report all issues over to our curation team to review. Feel free to check out @AdamPandora's post about it here.

In the meantime, I've passed your feedback along to the team who takes care of our collection.

Thanks so much for reporting this! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

Aerykb
Local Performer

Not a competent since it's a cover so there is no reason to post it if you think it's wrong 

0 Kudos

Aerykb
Local Performer

It's not tho if you think making a cover is same as making it as joke

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