Missing thumbed up/likes songs.

[Nickoli423]

I have just created a new account for my job. This way I could mold it to be approved for work with songs that I like/thumbs up. Now fast forward 3 months of use, marking songs to be thumbs up. Then for the past 2 weeks I’ve been paying attention to songs thumbed up. I seem to kee consistently marking song thumbed up once I have already done this. It’s like once I thumb up it. Days later it’s gone and I have to do it again.  now I know the basic reply to this is make sure your in same station ( I am) make sure the songs Aren’t from other albums same song on different records.( thier not) make a list to confirm this (I have) so I am just confused at this point. Any suggestions or help????

[AdamPandora]

@Nickoli423 The next time any tracks you know you've thumbed up for sure no longer show as highlighted, can you please do me a favor and grab screenshots of those and send them in a reply to this thread?

Thanks for working with me on this. 🤝

[Nickoli423]

I’m almost positive I already had the silverchair and sliptknot one already. I’m 75% sure on the sound garden. I also just liked all 3 now
[cid:2FAB0125-C3F2-461B-B1A8-686C12A06BEB]
[cid:39875391-DE1C-48DF-939E-18F629EA9B31-L0-001][cid:C110E88C-1D31-40E5-B4AD-14BE4646EAA4-L0-001]

Moderator Edit: Removed Personal Info

[AdamPandora]

@Nickoli423 It doesn't look like your images came through.

In order to attach an image, you will need to open this Community thread in a web browser, and click on the camera icon located in the Reply box: 

Thanks again for your help with this!

[purewassabi]

All my likes are missing too. Is there anyway to recover all of them?

[AdamPandora]

@purewassabi I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[hwarf321]

On my account, which is over 10 years old now, I have noticed likes being removed.  I check my profile, and it says 398, but when I look at my likes page, it says I have 581 under my name plate.  I definitely find songs every day I had previously liked. 

[AdamPandora]

@hwarf321 Can you please send me a screenshot of what you are seeing?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with on this.