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Music is repetitive in shuffle mode

girlwhocriedpie
Underground

For the last week or so every time I turn on Pandora (phone and desktop) it shuffles in the same order.  To the point that I can call what the next genre is going to be.  It starts with 90s country, then Tom Petty, then 90s Pop, then Beatles, etc.  How do I fix this?  It's driving me crazy! I have probably close to 100 stations on my shuffle and it keeps going in the same order. every. time...

Labels (2)
64 Replies

AdamPandora
Moderator
Moderator

Thanks for clarifying that with me, @skalrynd.

That feedback has now been escalated over to our engineering team as well.

Thanks again for all your patience. 

Adam | Community Moderator

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Charlotte
Local Performer
Shuffle Mode Plays Exact Same Sequence of Artists EVERY Time
 

I am having the same problem in shuffle mode of my 100+ stations.

On my desktop with Chrome I have logged-out, cleared the cache, cookies, history, etc. 

Nothing is helping.

In over 10 years with Pandora this has never been a problem.

I do not want to spend my time managing my music with thumbs up/thumbs down or creating playlists.

I have created my stations and the shuffle should work.

I am getting the exact same sequence of artists every time.

Can Pandora provide any advice as to when this will be fixed?

Can Pandora provide any advice as to whether I can fix it (without constant music management)?

Thank you, Charlotte Paulus

AdamPandora
Moderator
Moderator

@Charlotte I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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eVarese
Underground

hey @ADAM3 — I just sent you a private message about this issue... I should've looked here first!

If you remember we had the same issue last year (April 2021) about the Shuffle algorithm being messed up and only shuffling through a set of repetitive stations regardless of the number of stations one has in a shuffle (I have hundreds of stations that I select/curate). As others mention here, this is happening again — both on the iPhone app and on the website. The problem is the exact same as last time. So maybe the solution will be the same! The problem went away after you advanced it to the engineers last year; so perhaps the same thing has happened again and they will be able to fix it the same way. Thanks for all of your help here. Pandora has a loyal user base as you know. I pay for a subscription because Pandora's shuffle feature far surpasses any of the other streaming options — like, lightyears more sophisticated. Unless the algorithm malfunctions. 🙂 thanks!

AlyssaPandora
Moderator
Moderator

Hi there, @eVarese. 👋

Thanks for posting about this issue. I've shared your feedback + experience with our engineering team so they can investigate further.

We appreciate your patience during this process. 🎧

Alyssa | Community Moderator
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Follow us on Twitter @ PandoraSupport
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dwonser
Local Performer

I too am having this issue. It happens on my phone, any app, my computer, online. It shuffles through all the same stations over and over again. I try skipping through but it just pushes on to the next station on the list. One thing I have noticed is that I used to have a quickmix station but oddly enough I can't find it anywhere and can't figure out how to make a new one. Every time I click custom in my collection it checks play all. If I click play all it checks custom but either one is the same. I hope this gets fixed soon. 

Charlotte
Local Performer
True for me too ~ I have noticed that I cannot unselect Custom Shuffle and
select Shuffle All ~ I never created a Custom Shuffle ~ Pandora did and now
I hear only about 10 of my 100+ stations ~ I have no ability to select
Shuffle All ~ I have written Pandora Support with this information ~ I am
hearing about 3% of my music and the same 3% at that ~ I am getting very
little value and lots of frustration from my recently renewed Pandora
Premium subscription ~ I hope they are working on a fix ~ I am unsure
though ~ I will leave if not resolved ~ I have been a subscriber for about
15 years ~ good luck.

AdamPandora
Moderator
Moderator

@dwonser Your feedback has now been added to the ticket we have open with our engineering team regarding the shuffle issue.

In the meantime, check out the accepted solution to this thread for some tips on how you can prevent Shuffle mode from getting too repetitive.

We appreciate your patience.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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ZyderZee
Opening Act

any time start pandora, the shuffle feature plays the same 5 or 6 bands in the same order it different songs but the same order of bands, this is on both my android phone and on my computer, i even uninstalled and reinstalled app on my phone so it is something on your side 

AdamPandora
Moderator
Moderator

@ZyderZee  I moved your post over to this existing thread: Music is repetitive in shuffle mode

Your feedback has now been added to the ticket we have open with our engineering team regarding the shuffle issue.

In the meantime, check out the accepted solution to this thread for some tips on how you can prevent Shuffle mode from getting too repetitive.

We appreciate your patience. 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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kellyo2
Local Performer

Same. And this is a brand new problem -- you'll notice the dates of these posts. I mean, I really like Suzanne Santo, but she is now ALWAYS the very first musician when I open up Pandora.  

You must have changed something!

ZyderZee
Opening Act

None of those solutions will work as i have all my stations marked for shuffle, my issue isn't that it's the same type of music as stated the app will play the same 4 to 5 bands in the same order (but different songs for those bands) when i start the app

ZyderZee
Opening Act

@AdamPandora sorry forgot to tag you

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osarjeant
Local Performer

Deleting the cache on mobile is a temporary fix, but the problem will quickly reassert itself.

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alcatlover
Local Performer

Experiencing the same issue since  Wednesday as well. Shuffle will shuffle the stations, but always in the same order. This is on a Windows platform.

AdamPandora
Moderator
Moderator

@kellyo2 Your feedback has now been added to the ticket we have open with our engineering team regarding the shuffle issue.

Thanks for your patience in the meantime. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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AngryPigeon
Local Performer

I thought I was losing my mind and had messed something up in a setting somewhere. I’m getting Taylor Swift, Korn, Dr Dre, and classical in that order every time. Hope there is a resolution soon since I noticed it a few weeks ago. 

AdamPandora
Moderator
Moderator

Hi, @osarjeant @alcatlover @AngryPigeon👋

Your feedback has now been added to the ticket we have open with our engineering team regarding the shuffle issue.

Thanks for your patience in the meantime. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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skalrynd
Underground

I just tried the shuffle this AM.  It looks like I am getting a different station pattern than what I have previously seen.  Was this resolved by engineering?

rdlaporte
Local Performer

I just tried mine, and I’m getting a pleasant variety, too! I hope whatever changed sticks around.