My thumbs up playlist doesn’t have a sound

[Redheadoll]

I recently got pandora plus and I can’t heard any of my playlist, the volume it’s up, I tried to refresh the app and still is the same 

[AdamPandora]

@Redheadoll Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝