cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Thumbs Up ratings not getting added to profile

DruMakesitrain
Underground

hey there, my Thumbs Up collection erased almost everything! is there anyway i can get them back please? 

Moderator Edit: Edited title for clarity

Labels (2)
0 Kudos
9 Replies

AdamPandora
Moderator
Moderator

@DruMakesitrain I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further?

Can you please send me a screenshot of what you are seeing?

The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

DruMakesitrain
Underground

DruMakesitrain_0-1623679512712.png

yea it erased all my NEWEST thumbs up , and when i thumbs up new songs it adds the Thumbs Up count but not to the collection . it is only showing like my OLD thumbs ups from like 10++ years ago

 

*EXAMPLE ( I added this NEW song "Everything Matters" to my Thumbs Up Collection, but it never appears!)

DruMakesitrain_1-1623679633713.png

 

0 Kudos

AdamPandora
Moderator
Moderator

@DruMakesitrain Do you remember what station you gave that track a Thumbs Up on?

Let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

DruMakesitrain
Underground

yeah im missing everything from Chillstep Radio

0 Kudos

DruMakesitrain
Underground

possible many more such as oliver francis radio station thumbs up collection might be gone too

0 Kudos

AdamPandora
Moderator
Moderator

@DruMakesitrain I'm showing the track everything matters (when it comes to you) by San Holo that was thumbed up on your Chillstep Radio was added to your Thumbs Up list in your profile.

I also see a track that was thumbed up on your Oliver Francis Radio station is on that list as well: 

Screen Shot 2021-06-15 at 5.24.11 AM.png

All of your thumb ratings should be present in that list. You may need to just keep scrolling down on that list until they appear as they may be towards the bottom.

If you believe any other tracks are missing, please follow up with:

  • the name of the track/artist
  • the name of the station that track was given a Thumbs Up on

Let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

DruMakesitrain
Underground

I deeeeeply apologize! sorry for the inconvenience. You are correct they are all the way at the bottom of the list now! (they used to be the first one's displaying at the very top). Not sure what happened. Is there a way to fix it? if not, it's ok.

0 Kudos

AdamPandora
Moderator
Moderator

@DruMakesitrain I am going to check in with our engineering team about this.

I have created a ticket with them, and passed along your feedback.

I will make sure to reach back out to you on this thread when I hear back from them.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

DruMakesitrain
Underground

sounds good thanks, I will keep checking back for replies then 🙂