While response times might be slightly delayed during the holidays, we're still here to help. Thank you for your patience, and may your holiday season be filled with joy and the music you love.
I am a premium user. I should not be seeing ads. The list of stations under recommended for you do not align with my preferences and are basically advertising. How do I turn these off?
@jh1970 Thanks for reaching out and sharing your feedback with us.
I completely understand why it might feel like those recommendations are ads, especially when you’re paying for an ad-free experience. To clarify, your subscription removes ads from the stations you choose to listen to. The recommended stations you’re seeing aren’t advertisements — they’re part of a built-in feature that suggests stations we think you might enjoy.
Your feedback is absolutely valid, and I’ll pass it along so the team can review how these recommendations show up.
I hope this helps!
@jh1970 Thanks for reaching out and sharing your feedback with us.
I completely understand why it might feel like those recommendations are ads, especially when you’re paying for an ad-free experience. To clarify, your subscription removes ads from the stations you choose to listen to. The recommended stations you’re seeing aren’t advertisements — they’re part of a built-in feature that suggests stations we think you might enjoy.
Your feedback is absolutely valid, and I’ll pass it along so the team can review how these recommendations show up.
I hope this helps!