Play button not working

[PreppyPlayz]

Hi,

On Pandora, when I press my playlist button or one of my songs on the playlist, it says it’s playing but I don’t hear anything. My volume is on, I’ve tried turning my phone off completely and back on, but nothing is working. This is happening on my phone. I would really appreciate the help.

Thanks,

Mila

[AdamPandora]

@PreppyPlayz Based on what I'm seeing for the account associated with your Community profile, it looks like you may be running into issues with a Pandora account under a different email address.

This account was created for the first time yesterday (08/11/22), and has never been signed into a phone yet.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!