Reporting audio issues with a specific track

[silent33]

This song prematurely ends in the middle like a recording that ran out of storage.  I replayed it twice, same spot cut out.... sounds like a cassette tape recording that ran onto the leader.

Full cuts are beginning/middle/end, otherwise it feels like a 'scan mode'

[AdamPandora · Accepted solution]

@silent33 I've gone ahead and escalated your feedback to our curation team so they can further investigate.

Thanks for reporting this!

[silent33]

+1 for incident, maybe it's Roger; odd that 2nd occurence was also sort-of Pink Floyd.

At roughly 7:10 this next album cut sound, was silent till next track came on.

[AdamPandora]

@silent33 Thanks for reporting this!

[Calico739]

Is there a way to communicate feedback to Pandora and Artists regarding specific songs?

An example is "Narrow Path" by Josh One. The song is absolutely great but whoever did the mix went way too heavy on the bass in my opinion. My sub-woofer is always turned on and there are just a small handful of songs that rattle the rafters (and my teeth). "Narrow Path" is one of them.

It would be nice to be able to feed info like this back to the Artists, Mixing Engineers and Pandora so that they know what the listening public is thinking.

Just a thought.

[AdamPandora]

@Calico739 I moved your post over to this existing thread: Reporting audio issues with a specific track

I'm happy to pass your feedback along to our curation team.

If you are noticing audio issues with a specific track, please send me:

• the name of the track/artist
• the name of the album
• a screenshot of the specific track if possible

Thanks for working with me on this. 

[silent33]

I had another occurrence of "cut short" tracks, ironically .... Pink Floyd; I'm sensing a corrupted library pattern.

Actually this wasn't cut short, it was just short... and not representative of the full song recorded or expected.  It's awkward to have auto-scan search on Pandora songs like old CD players could scan tracks or radio scanning viable stations.

This track is NOT 1:50 long but it "finished" then, twice, since I replayed it to investigate what happened.

[AdamPandora]

@silent33 I do see you are reporting that specific track by Pink Floyd.

I definitely hear where you are coming from, but we're caught in a complicated set of licensing rules that were designed for the world of pop songs and ignore the realities of how music is presented by the record labels. One rule prevents us from playing a number of consecutive tracks from the same album.

Unfortunately, many labels choose to divide intros (and sometimes longer songs) into separate tracks. We are required to treat each track as a separate "song". The result is as you describe. We're torn between offering portions of fine performances of outstanding music and not offering those works at all.

That being said, you may consider upgrading to Pandora Premium, which allows you to search and play full albums on-demand.

For now, I hope this helps explain. Happy listening!

[Mherzog204]

Seeing Blind by Niall Horan will not play. If it’s in my song rotation it haults the entire list when it hits this song. If you pause and hit play again nothing happens. I’ve tried to play on my iPhone, tv, and laptop and it doesn’t work anywhere. It also will not play if I search that song and try to play it.

HELP!

[AdamPandora]

@Mherzog204 Your feedback has now been sent to our curation team so they can further investigate.

Thanks for reporting!

[Eighthnote74]

The Moody Blues song "It's up to You" cuts off at 3:12 just before the guitar solo. I've been noticing quite a few songs that do this.

[AdamPandora]

Thank you for reporting this, @Eighthnote74.

[Emmanemanemm]

I have one to report also. Get Ready (feat. Blake Shelton) by Pitbull is only 1:45 long and cuts out in the middle of the song. 

[AdamPandora]

@Emmanemanemm I've escalated this to our curation team so they can further investigate.

Thanks for reporting!

[metallickrystl]

I've come across this song through multiple devices, and the second that it starts to play it immediately starts making a weird screeching/scratching noise? It's the song Antisocialist by Asking Alexandria. I don't know how to report it, so I thought I'd try here. Thanks!

[AdamPandora]

@metallickrystl Thanks for reporting this!

[al3xand3r]

Bad audio for 10seconds [ moe - Mexico (Live) ] on album [ Warts And All Volume 2 ] glitches @ 7min 50sec  and again @ 8:10ish 

Artist (moe) 
Song (Mexico Live) 
Album (Warts And All Volume 2)  

Pandora Song URL:
https://www.pandora.com/artist/moe/warts-and-all-volume-2-live/mexico-live/TRht4gdgrJ9hjv4?ad=1%3A38...

screenshot:  

[AdamPandora]

@al3xand3r Thank you for reporting this!

[Jareding]

Young Rutegers by George Watsky and Abhi the Nomad has not been able to play for at least a month now. The rest of the album works fine. 
thanks.

[AdamPandora]

@Jareding To clarify, is this the track you are referring to?

• YOUNG RUETTIGER (I DO WHAT I WANT) by Watsky & Abhi The Nomad

If so, I was unable to reproduce what you reported on my end - this track played without any issues.

Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.