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Song missing vocal track

star-mist33
Underground

Hey Ya! by Outkast is missing the vocal track

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7 Replies

AdamPandora
Community Manager
Community Manager

@star-mist33 Can you please send me a link to the track on Pandora that you are reporting?

Thanks for working with me on this.


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star-mist33
Underground
I got this link from the app on my phone:
https://pandora.app.link/?%24identity_id=826906570127206480&tags=Content+Type+-+Track&tags=Shared+Fr...

It seems to work fine in a web browser, though. Just in the app the lyrics
aren't playing.
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AdamPandora
Community Manager
Community Manager

@star-mist33 Thanks for sending that.

To clarify, are you only hearing the instrumental of the track linked above when listening from your iPhone?

I tested on an iPhone as well as a computer and was not able to reproduce.

Let me know.


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star-mist33
Underground
Android, but yes. On my Android it's only the instrumental track.
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AdamPandora
Community Manager
Community Manager

@star-mist33 Thank you for clarifying.

I went ahead and tested on Android as well and was not able to reproduce the issue you described with that track.

I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps: Troubleshooting for Android Devices

Let me know if you continue to experience issues with this after completing the steps linked above.


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star-mist33
Underground

This song hasn't come up again, but I had the same issue with "Smack That" by Akon. I think the issue might be tied to having explicit content turned off. This morning, I was listening to "I Write Sins not Tragedies" by Panic! At the Disco and the lyric track was present, but something about the song overall sounded not quite right. But also, the explicit lyrics were not bleeped out or anything. I've now turned explicit content back on and I'll try to see if anything like this happens again.

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AdamPandora
Community Manager
Community Manager

@star-mist33 Sounds good.

If you continue to have trouble, please send me:

  • a link to the song you noticed issues with
  • what exactly is happening when that song plays (ex: only the instrumental is playing)

Thanks again!

 


Adam | Community Moderator
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