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Stations disappeared

HeaPet
Local Performer

All my stations have disappeared. I have been listening to “shuffle all stations” and now it says that I have no stations in my collection! What  happened and how can I get my stations back?

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AdamPandora
Community Manager
Community Manager

@HeaPet Nice to see you around the community. 👋🏽

Can you confirm that you are logged into the correct account on your device? It may help to sign out of Pandora, and sign back in using the email address associated with your main Pandora account.

If that doesn't help, could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing? 
  5. Also, what are the names of some of the stations that are missing? Please provide me with the name of at least one so that I can look into it further.

Let me know.

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