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Thumbprint Radio Reporting Wrong Thumb Number

jujutsuka
Underground

My thumbprint radio says that it is playing "Music inspired by your 160 thumbs from across all your stations." This number goes up every time I thumb a song while listening to Thumbprint Radio. However, when I go into my Thumbprint Radio info, it shows that I have thumbed over 400 songs, and when I look at my profile, I have thousands thumbed. Why isn't this adding up?

 

Moderator Edit: Edited title for clarity

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34 Replies

AdamPandora
Moderator
Moderator

@Tlamaine613 Nice to see you around the Community. 😁

I believe you are referring to the two numbers showing on this screen:

Screen Shot 2020-09-11 at 10.55.47 AM.png

To explain, the 3,806 Thumbs Up number you are seeing at the top of the screen is the total number of Thumbs Up ratings you've given across all of your stations.

The 71 Thumbs Up ratings you are seeing below that number only indicate the tracks you've thumbed up on your actual Thumbprint Radio station.

Thumbing a track up or down on Thumbprint Radio won't affect its thumb rating elsewhere. Just like your other stations, if you thumb it up, you'll hear more tracks like that, and if you thumb it down, it won't play again on Thumbprint Radio, but will remain thumbed up on the original station.

Hope this helps explain. 🤝

Adam | Community Moderator

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rs2
Local Performer

My Thumbprint Radio says it is inspired by my 699 likes across all stations, and my 'My Thumbs Up' playlist says it has 521 songs.  Which is the correct number and how can I view all my liked songs?

Thanks

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AdamPandora
Moderator
Moderator

@rs2 I moved your post over to this existing thread: Thumbprint Radio Reporting Wrong Thumb Number

Your Thumbprint Radio is inspired by both your total number of Thumbs up, as well as your total number of Thumbs down given on your stations.

This would explain why the number showing on Thumbprint Radio is larger.

Hope this helps explain! 

Adam | Community Moderator

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rs2
Local Performer

Ah, sorry for the duplicate post.

What about the fact that going to 'My Profile' -> 'Thumbs Up' Shows 693 songs? Versus the 'Thumbs Up Playlist' which shows 521 songs?

Thanks

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AdamPandora
Moderator
Moderator

No worries at all, @rs2.

To explain, your My Thumbs Up playlist will only accumulate tracks that are available for on demand playback.

My guess is that you have given a Thumbs up to a number of tracks that are labeled as "Radio Only."

So you may see a difference in the total number of Thumbs Up showing in your profile, vs. the actual number of tracks that are added to your My Thumbs Up playlist.

Although the majority of the songs in our collection will be eligible to be played without restrictions, you may encounter a portion of songs that are unavailable or labeled "Radio Only" due to our current licensing restrictions. 

We are continuously working on increasing the amount of songs which can be played on stations, on-demand, or offline. Our intention is to provide enough music you enjoy to avoid any inconvenience around this.

+++++++++++++++++++++++++

That being said, I have passed your feedback along to our engineers so they can further investigate.

We appreciate you bringing this to our attention. 🤝

Adam | Community Moderator

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stinkbugmarsha
Local Performer

Hi I'm having this issue for the first time, on both mobile and desktop my thumbprint radio says I've liked 355 songs yet there's only 3 showing in the playlist. After those play then it switches to autoplay and picks random songs for me instead. It used to play all 355 in order. How do I fix this?

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AdamPandora
Moderator
Moderator

@stinkbugmarsha Nice to see you around the Community. 👋🏽

It looks like you are actually running into a couple of issues here.

3 Thumbs Up ratings on Thumbprint Radio:

To explain, the 355 Thumbs Up number you are seeing at the top of the screen is the total number of Thumbs Up ratings you've given across all of your stations.

The 3 Thumbs Up ratings you are seeing below that number only indicate the tracks you've thumbed up on your actual Thumbprint Radio station.

Thumbing a track up or down on Thumbprint Radio won't affect its thumb rating elsewhere. Just like your other stations, if you thumb it up, you'll hear more tracks like that, and if you thumb it down, it won't play again on Thumbprint Radio, but will remain thumbed up on the original station.

+++++++++++++++++++++++++

Getting all of your Thumbed Up tracks to play in order:

It looks like your My Thumbs Up playlist was removed from your collection.

I went ahead and restored that playlist for you.

If you want to listen to the playlist of all of the tracks you've thumbed up, you will need to play My Thumbs Up playlist.

Hope this helps!

Adam | Community Moderator

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Mortitia
Local Performer

This is happening to me as well!

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AdamPandora
Moderator
Moderator

@Mortitia I moved your post over to this existing thread: Thumbprint Radio Reporting Wrong Thumb Number

Could you tell me a bit more about what is happening?

Also, would it be possible to send me a screenshot of what you are seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

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jmbee
Local Performer

Hello.  I'm having this same problem.  My thumbprint shows 237 thumbs up but only shows 14 in the list.  Also...thumbprint radio does not show up in my list of stations any more.  I had to search for it.  Thank you so much for your help

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AdamPandora
Moderator
Moderator

Nice to see you around the Community. 😁

Number of Thumb ratings on Thumbprint Radio:

I believe you are referring to the two numbers showing on this screen:

Screen Shot 2021-02-02 at 4.26.03 AM.png

To explain, the 237 Thumbs Up number you are seeing at the top of the screen is the total number of Thumbs Up ratings you've given across all of your stations.

The 14 Thumbs Up ratings you are seeing below that number only indicate the tracks you've thumbed up on your actual Thumbprint Radio station.

Thumbing a track up or down on Thumbprint Radio won't affect its thumb rating elsewhere. Just like your other stations, if you thumb it up, you'll hear more tracks like that, and if you thumb it down, it won't play again on Thumbprint Radio, but will remain thumbed up on the original station.

+++++++++++++++++++++++++

Thumbprint Radio missing from collection:

I was unable to reproduce this on my end - when looking at your station list, I'm showing Thumbprint Radio is still collected:

Screen Shot 2021-02-02 at 4.29.26 AM.png

Can you please do me a favor and send me a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

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KristyE123
Local Performer

Yes this is happening with my thumbprint radio as well! I have over 900 songs that I have “liked”, or given a thumbs up to, however it is only showing about 30 or so. What is the deal with that? I pay extra for Pandora premium and this makes me not want to anymore! Very upset. How can this be fixed?

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AdamPandora
Moderator
Moderator

@KristyE123 Can you please send me a screenshot of what you are seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

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KristyE123
Local Performer
Sent from Yahoo Mail for iPhone
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AdamPandora
Moderator
Moderator

@KristyE123 It looks like you tried to attach that image by replying via email.

In order to send us a screenshot, you will need to log into the actual Pandora Community, and upload the image there.

To do so, you can click on the camera icon in the reply box:

Screen Shot 2021-07-09 at 8.11.22 AM.png

Thanks again for the help with this!

Adam | Community Moderator

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