Thumbs up and down reset

[Jetjeager]

Is there any way to reset my thumbs up and down? I can’t delete my account because I have a paid membership. 

[AdamPandora · Accepted solution]

@Jetjeager Unfortunately, there is not currently a way to accomplish this without having to delete your account/create a new one to start over with.

This being said, I recommend upvoting these existing feature requests with a ❤️to express your interest in seeing them added to the service:

• "Soft" Account Reset
• Reset All Thumbs and Thumbprint Radio

Hope this helps!

[Jetjeager]

Is there no way for customer support to do this?

V/r
Rodolfo Cabezas

[AdamPandora]

@Jetjeager Unfortunately, there isn't a way for our support team to clear out your Thumb ratings for you.

The best they would be able to do would be to help delete your account for you.

You'd then be able to create a new account and start fresh.

Let me know if you'd like me to put you in touch with them for assistance with that.

[Jetjeager]

I’d like to be in touch with them but I have a paid subscription I don’t want to loose it.

V/r
Rodolfo Cabezas

[AdamPandora]

@Jetjeager I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Mikedlambert_1]

If you don’t fix this asap I will cancel my membership…