Unable to Add Artists as Variety

[Aubri]

Would you be able to tell me why I can no longer add specific artists to my already created station? 

mod edit: changed title for clarity

[T-roy]

Trying to add the artist “Belvedero” to some of my stations. Thank you for looking into this!

Sincerely,

Troy Meier

[AdamPandora]

Thank you for letting us know, @T-roy.

I've passed your report along to the team who helps manage our collection.

We appreciate your patience in the meantime!

[Appelstudios]

Ok tgis seems like a software problem not an artist problem. Suddenly when trying to "add variety" it backs out of the app completely. I pay for this service so pandora needs to fix it ASAP. Don't be stupid. 

This is not a specific artist problem it's a software problem. It literally will not let me add any variety. I pay for this service and it's not working properly. Get it together. 

Moderator Edit: Merged comments

[AdamPandora]

@Appelstudios To clarify, does this only happen on your Android device?

Additionally, please send me an example of:

• the name of an artist you are unable to add as variety
• the name of the station you are attempting to add that artist as variety to

Thanks for working with me on this.

[Appelstudios]

As I've previously stated,
this is a software issue not a user error, when trying to add new artists
to our curated stations. Yes, both my husband and I use android phones for
our pandora which we pay for under the family plan. I haven't had this
issue on my pandora recently (although this has happened to me as well)but
my husband has not been able to add anything new for weeks. Sometimes a
prompt pops up that says something to the effect of "pandora has a bug, try
again later" currently when he presses the + button to add an artist it
just completely kicks him out of pandora. For example: his station is
"stupendous silky mood music" artist: "Shaed"
This is happening across all the stations. He is and has been unable to add
anything. He has restarted his phone, restarted the app etc. Will there be
a software patch or are we to continue paying for a broken product? Thanks.
Amy and Dan Anderson

[AdamPandora]

@Appelstudios In order to look into this further, please have your husband contact our support team directly from his account.

He can submit a message through our help page here.

Once his message is submitted, one of our support agents will be happy to help from there.

Thanks for being a part of the community! 

[Appelstudios]

This is obviously a bug in the app. Are you a real person or a bot? This
has been so unhelpful. Fox the app and quit asking stupid questions.