Unable to Add Artists as Variety

[Aubri]

Would you be able to tell me why I can no longer add specific artists to my already created station? 

mod edit: changed title for clarity

[AlyssaPandora]

Hey, @Aubri. 👋

Sorry to hear that you're having trouble with adding variety to your stations.

I'd like to gather a bit more information about what you're experiencing. Could you share a few more details about what is happening, and how you're listening?

• Are you using a computer? If so, are you using a web browser? Which one?
• Or are you using the Pandora Desktop App for MAC or Windows?
• If you're using a device, what is the make and model?
• Which station(s) are you having trouble with adding variety to?
• Could you share an example of an artist you attempted to add to one of your stations when it didn't work?
• Did you receive any error messages when tried to add variety? If so, what exactly did it say?

Let me know. 🎧

[Jennifer297]

I am using a Dell laptop and also tried with an Apple iPhone.  Where can I add variety?

[AdamPandora]

@Jennifer297 What is the name of the station you want to add variety to?

Let me know.

[cjstout]

AdamPandora, please just answer her question!  I want to know too!

[AlyssaPandora · Accepted solution]

Hi, @cjstout. 👋

We're happy to help. However, we may need a few more details to determine what is happening.

You can add variety to any stations based on an artist / group / composer / individual track. Genre stations are stations you won't be able to add variety to. If you're unable to add a specific artist or song as variety, we may need to report this over to our curation team for further review.

Could you please provide more information so that I can take a look?

• Which station(s) are you having trouble with adding variety to?
• Did you receive any error messages when tried to add variety? If so, what exactly did it say?
• Please share an example of an artist you attempted to add to one of your stations when it didn't work.

Let me know. 🎧

[JackOfSpades]

I'm also having this problem, specifically with the artist MoxiFloxi. Can't add them or any of their songs to any station as variety. Only tried on Galaxy A02s so far. Received the error message "We are experiencing unexpected technical difficulties at this time." I was able to add other songs/artists successfully.

[AdamPandora]

Thank you for reporting this, @JackOfSpades.

I've passed your feedback along to our curation team so they can further investigate.

Thanks for your patience in the meantime!