Unable to Add Artists as Variety

[Aubri]

Would you be able to tell me why I can no longer add specific artists to my already created station? 

mod edit: changed title for clarity

[T-roy]

Trying to add the artist “Belvedero” to some of my stations. Thank you for looking into this!

Sincerely,

Troy Meier

[AdamPandora]

Thank you for letting us know, @T-roy.

I've passed your report along to the team who helps manage our collection.

We appreciate your patience in the meantime!

[Appelstudios]

Ok tgis seems like a software problem not an artist problem. Suddenly when trying to "add variety" it backs out of the app completely. I pay for this service so pandora needs to fix it ASAP. Don't be stupid. 

This is not a specific artist problem it's a software problem. It literally will not let me add any variety. I pay for this service and it's not working properly. Get it together. 

Moderator Edit: Merged comments

[AdamPandora]

@Appelstudios To clarify, does this only happen on your Android device?

Additionally, please send me an example of:

• the name of an artist you are unable to add as variety
• the name of the station you are attempting to add that artist as variety to

Thanks for working with me on this.

[Appelstudios]

As I've previously stated,
this is a software issue not a user error, when trying to add new artists
to our curated stations. Yes, both my husband and I use android phones for
our pandora which we pay for under the family plan. I haven't had this
issue on my pandora recently (although this has happened to me as well)but
my husband has not been able to add anything new for weeks. Sometimes a
prompt pops up that says something to the effect of "pandora has a bug, try
again later" currently when he presses the + button to add an artist it
just completely kicks him out of pandora. For example: his station is
"stupendous silky mood music" artist: "Shaed"
This is happening across all the stations. He is and has been unable to add
anything. He has restarted his phone, restarted the app etc. Will there be
a software patch or are we to continue paying for a broken product? Thanks.
Amy and Dan Anderson

[AdamPandora]

@Appelstudios In order to look into this further, please have your husband contact our support team directly from his account.

He can submit a message through our help page here.

Once his message is submitted, one of our support agents will be happy to help from there.

Thanks for being a part of the community! 

[Appelstudios]

This is obviously a bug in the app. Are you a real person or a bot? This
has been so unhelpful. Fox the app and quit asking stupid questions.

[Kittenoverlord]

Whenever I try adding an artist to a station I get a message that says "were experiencing unexpected technical difficulties at the moment" it's been like that the past week for every artist I try to add.

[MariaPandora]

Hi @Kittenoverlord , I'm happy to look into this, but I'll need a bit more information first. Can you write me back with the following?

• The name of the station where this occurred.
• The names of the artists you want to add as variety.
  
  

Thanks for working with me on this!

[Sweenoz]

I've been having the same issues for months. I've tried uninstalling and reinstalling app. I've cleared the app data and I still can't add certain bands. It's frustrating especially since I'm paying for this service. 

[AdamPandora]

@Sweenoz What is the name of the artist you are unable to add to your station?

Also, what is the name of the station you are trying to add them to?

Let me know.

[Sweenoz]

Disembodied Tyrant and Victimblamed are 2 that I haven't been able to add.
I've contacted support about the issue but never heard back from them.
I've been trying to add them to my own station (my music mix).

[AdamPandora]

@Sweenoz Thanks for following up with that information.

I've passed your feedback regarding those two artists to our curation team.

We appreciate your patience in the meantime.

[BowlofCereal]

Azali, Nightmargin, and Omori can’t be added to stations for me.

[AdamPandora]

@BowlofCereal Just to confirm, are these the artists you are unable to add to your stations?:

1. AZALI
2. Nightmargin
3. OMORI

Let me know.

[BowlofCereal]

Yes, I can’t add those three to a new or existing station because when I try to add them to an existing station they just don’t show up, and when I try to add them to a new one I hit play and nothing happens.

[AdamPandora]

Thanks for following up, @BowlofCereal.

I've passed your feedback along to our curation team for further review.

Thanks for reporting!