Hello. Just a curious question really. Out of the hundreds of songs and many artists I listen to. Why is it that Alessia Cara the only artist that I cannot like any of her songs? Seems odd to me. I have never had a probably with any other artist or song.
I'm not seeing anything unusual on my end that would prevent you from thumbing songs for Alessia Cara.
I’ve enabled a trace on your account to help us better understand what’s happening. Can you do me a favor and please take a screenshot the next time this happens. If you need help with a screenshot let me know.
Also, can you let me know a little more about your device?
If you are on a computer, are you listening from:
A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?
If you are on a device, what is the make and model (and carrier, if applicable)?