music doesnt play

[myline]

how do i fix this. i have used pandora for over 5 years with no problem.now all i get is a spinning record on the screen

[AdamPandora · Accepted solution]

@myline Nice to see you around the Community. 👋🏽

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝

[rareibird]

I have the same problem. I can't literally listen to any station. The spinning is there and the play button doesn't work.

I listen in my Windows computer. There is no error message.

My screenshot doesn't produce a file and I cannot forward my e-mail with the photo because you do not provide an e-mail address to contact you.

[AdamPandora]

@rareibird Could you tell me a bit more about what is happening?

1. If you are on a computer, are you listening from:
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. Can you provide me with a screenshot of what you're seeing? You will need to open this Community thread in a browser, and click on the camera icon located in the Reply box in order to attach a screenshot:
   • 

Thanks for working with me on this. 🤝

[kenner9917]

Same. For weeks now, whenever I try to access from my Mac computer through the website, it just shows me a spinning record, and when I hit the play button, it doesn't start.

Did you get a solution, this happens to me on my Mac as well, though I can listen on my other devices just fine.

Moderator Edit: Merged posts

[AdamPandora]

@kenner9917 Could you tell me a bit more about what is happening?

1. If you are on a computer, are you listening from:
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. Is there an error message? If so, what does it say?
3. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝