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"This content is no longer available on Pandora" showing on collected albums

drew870mitchell
Underground

I'm seeing a few albums that i collected during the same time period show up as unavailable.  It's actually a lot of albums.  I already learned to live with radio-only licensing restrictions, but at least then i could find the content i liked on a different service if i really wanted to go back to it.  See the ones only titled "This content is no longer available on Pandora" - surely hiding the artist and album names isn't intentional??

Screenshot from 2021-06-16 10-25-07.png

Moderator Edit: Edited title for clarity

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94 Replies

pennywise53
Local Performer

I have multiple items in my collection that are no longer available on Pandora. I am unable to remove them myself. Can they be removed from my account?

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AdamPandora
Moderator
Moderator

@pennywise53 That content has now been removed from your collection.

Hope this helps!

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julietodaro13
Local Performer

Hey Adam, I am having the same issue with unavailable things in my collection will not delete and it’s quite annoying. Can you please please please help me out? If it’s going to delete all of my song history then I can live with it being there but if you can get rid of only the ones that are no longer available then that would be amazing.

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AdamPandora
Moderator
Moderator

No problem at all, @julietodaro13.

That content has now been removed from your collection.

Hope this helps!

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jordan14814
Local Performer

I'm having issues deleting content that is showing as "Unavailable" in "My Collection".  I was able to delete a number of these but the "Unavailable" content that is left doesn't have delete as an option.

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AdamPandora
Moderator
Moderator

@jordan14814 I've gone ahead and removed that content from your collection.

Hope this helps!

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hempinfool
Local Performer

I have multiple unavailable albums that I can't delete from my collection. Can someone delete them for me? 

I appreciate any help in this matter.

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TannerPandora
Moderator
Moderator

Hi @hempinfool 

You should be good to go. I was able to remove the content and it should update on your side shortly.

Let me know if you continue to have trouble.


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

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NJtunes
Local Performer

I'm having this issue too. Please advise on how to delete the items from my Playlist. Thanks

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AdamPandora
Moderator
Moderator

@NJtunes I've gone ahead and removed those tracks from your collection.

If I missed any, you should be able to do this on your end as well.

To remove those tracks from your collection, first sort your collection by Songs, and select Remove from you collection:

Screenshot 2024-07-15 at 8.59.04 AM.png

Hope this helps!

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NJtunes
Local Performer
Thank you so much for your help!

illusyon
Local Performer

Hi Support Team, Can I ask for assistance in removing the unavailable content from my collections list as well? 

Much and Many Thanks!

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AdamPandora
Moderator
Moderator

@illusyon That content has now been removed from your collection.

Hope this helps!

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Jcochr8
Local Performer

I have a bunch of unavailable content, as well.  Any way I could get these cleaned up?  Thanks

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TannerPandora
Moderator
Moderator

Hi @Jcochr8 

I got you! You're sell set to go. Let me know if you see any more.


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

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