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"This content is no longer available on Pandora" showing on collected albums

drew870mitchell
Underground

I'm seeing a few albums that i collected during the same time period show up as unavailable.  It's actually a lot of albums.  I already learned to live with radio-only licensing restrictions, but at least then i could find the content i liked on a different service if i really wanted to go back to it.  See the ones only titled "This content is no longer available on Pandora" - surely hiding the artist and album names isn't intentional??

Screenshot from 2021-06-16 10-25-07.png

Moderator Edit: Edited title for clarity

Labels (1)
84 Replies

clintwire
Local Performer

Please also do this to my account. On my iphone and online there are several unavailalbe albums in my collection that I cannot delete. Thank you!

0 Kudos

AdamPandora
Community Manager
Community Manager

@clintwire That content has now been removed from your collection.

Hope this helps!

0 Kudos

TS7
Local Performer

I have some also that need to be removed

0 Kudos

AdamPandora
Community Manager
Community Manager

@TS7 I've gone ahead and removed that content from your collection on my end.

Hope this helps!

0 Kudos

DF78
Local Performer

I have the same problem after someone hacked my account.  Still have ~4-5 items I cannot delete.

 

0 Kudos

AdamPandora
Community Manager
Community Manager

@DF78 I've gone ahead and removed that content from your collection on my end.

Additionally, I'm happy to take some steps to help secure your account.

I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

You will now need to change your password to something new as well.

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

Hope this helps!

0 Kudos

jwarning
Local Performer

Adam, I am having a similar issue with all theses files in my collection.  Can you please remove these?

0 Kudos

AdamPandora
Community Manager
Community Manager

No problem, @jwarning.

I've gone ahead and removed all of that unavailable content for you on my end.

Hope this helps!

0 Kudos

jenniferpratt03
Local Performer

Please remove all the unavailable content from my account. I did not add any of these songs and it will not remove when I click them. Filling up my collections with junk! 

0 Kudos

AdamPandora
Community Manager
Community Manager

@jenniferpratt03 I was able to remove that content from your collection for you.

Hope this helps!

0 Kudos

sevonka
Local Performer

AdamPandora - I have the same issue - can you please manually remove for me?

0 Kudos

AdamPandora
Community Manager
Community Manager

No problem, @sevonka.

I was able to remove that content from your collection for you.

Hope this helps!

0 Kudos

Oti069
Local Performer

Could you also remove the unavailable content from my collection?

Thanks.

0 Kudos

AdamPandora
Community Manager
Community Manager

@Oti069 I was able to remove that content from your collection for you.

Hope this helps!

0 Kudos

ShinyUmbreon
Local Performer

hello i have the same issue with the unavailable content. if you could help me with this i would appreciate it very much thank you

0 Kudos

AdamPandora
Community Manager
Community Manager

@ShinyUmbreon I was able to remove that content from your collection for you.

Hope this helps!

ShinyUmbreon
Local Performer

that is soo much better thank you so very much ^.^

AdamPandora
Community Manager
Community Manager

Always happy to help, @ShinyUmbreon. 😁

Thanks for being a part of the Community!

0 Kudos

Thomaslancaster
Local Performer

Same issue can you help

me clear my content no longer available collection? 

0 Kudos

AdamPandora
Community Manager
Community Manager

I was able to remove that content from your collection for you, @Thomaslancaster.

Hope this helps!

0 Kudos