7/30/26: Trouble playing Pandora on Alexa device

[drudgemary13]

I know this post was made in 2019, but I am currently experiencing this same problem in 2026! Please help, I’m not very good with electronics. 

[AdamPandora]

@drudgemary13 Sorry to hear you've had trouble.

I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to try and reproduce this issue.

Would you mind trying once more?

If you're still having issues, could you tell me a bit more about what is happening?

Are you listening to Pandora on a computer or on a device?

1. Is there an error message? If so, what does it say?
2. Can you provide me with a screenshot of what you're seeing?

We really appreciate your help with this!