Account isn't recognized when signing in on TV

[Cereme]

why does my pandora work on my android phone but it does not recognize me on my smart tv

Moderator Edit: Edited title for clarity

[AdamPandora]

@Cereme I will have someone from our support team reach out to you privately via email to help look into this further.

Please keep an eye out for their message. 📬

[landfair54]

will be waiting

Moderator Edit: Removed Personal Info

[AdamPandora]

@landfair54 To clarify, were you also running into trouble signing into your account on a TV?

If so, could you tell me a bit more about what is happening?

1. What is the make and model of your TV?
2. Is there an error message when you attempt to sign in? If so, what does it say?
3. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝